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error code 0x8004FF91 when I try to start MSE
I wonder if I might could just step in here rather than start a new thread. I'm having the same problem Foxen did. I get the error code 0x8004FF91 when I try to start MSE.
Okay, here's a bit about my situation. This is a notebook with a clean 2 TB hard drive onto which I installed Win7 Ultimate. I have installed NO anti-spyware or malware programs on the machine yet. Not that it matters, but it case it might, this notebook has two drive slots, so I filled the second slot with the 500 gig drive I removed from my recently deceased laptop. It has the same OS on it, but it isn't the active partition for the OS, so I'm just using it as a data drive at this point, although I do plan to slowly migrate over the programs I had on that drive.
So anyway, a clean install onto this machine was done a couple months ago, but I haven't really begun to use it until just recently. I had good luck with MSE on the previous machine so I thought I'd go with the same on this one. When I clicked on the flag icon in the bottom right corner with the x in the red circle next to it, the first message was "Turn on Windows Defender (important)" -- so I did, or at least I tried to. It just sits there, clocking, telling me that a problem caused the service to stop and to click on the "Start Now" button or to restart the computer. I've tried both. The "Start now" button is grayed out, besides the circle is spinning, so I'm not getting a mouse pointer cursor anyway. So I tried restarting the machine, but no luck.
Then I went to d/l MSE, and I went to the site you guys recommended above. D/L'd the utility then tried to install. It gets partway into it, then errors out,, and provides the above 0x00804FF91 error code. I have tried your diagnostics up to JaCee's MGADiag recommendation and I'll post the results below. Note that I have read through the entire thread and I see that unfortunately the OP wasn't able to resolve this problem. I certainly hope I will fare better.
Okay here are the results of the MGADiag I ran:
I'm wondering if the "file mismatched" comments are germane to this problem? And if so, what do I do to resolve this? If not, what do I do next? I'm unsure whether I should continue with the paths y'all were recommending because my situation is different. I did not install any type of spyware/malware/viruse removal utility at all.Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-*****-*****-***** Windows Product Key Hash: ********************** Windows Product ID: *********************** Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.001 ID: {CD8BB775-9F42-4245-AEE0-43F6B1C24084}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000009 Build lab: 7601.win7sp1_rtm.101119-1850 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\SeaMonkey\seamonkey.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{CD8BB775-9F42-4245-AEE0-43F6B1C24084}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QRJTR</PKey><PID>00426-069-5107512-86894</PID><PIDType>5</PIDType><SID>S-1-5-21-3238356844-3364053637-4126793968</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>P-7801u </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>9C.08.00 </Version><SMBIOSVersion major="2" minor="5"/><Date>20080729000000.000000+000</Date></BIOS><HWID>89153507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00172-069-510751-00-1033-7601.0000-2662014 Installation ID: 019074905700970115644726373320557060047220840280883754 Processor Certificate URL: SpcService Web Service Machine Certificate URL: RacService Web Service Use License URL: UseLicenseService Web Service Product Key Certificate URL: PkcService Web Service Partial Product Key: QRJTR License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 12/3/2014 8:12:58 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NgAAAAEAAQABAAEAAgACAAAABAABAAEAln0QKbj9XHR6oEamIgHAZWgUcKYKP9YCp519G0bK OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CRESTLNE HPET INTEL CRESTLNE BOOT PTLTD $SBFTBL$ MCFG INTEL CRESTLNE SLIC GATEWA SYSTEM SSDT PmRef CpuPm =================
Any help would be much appreciated. I really don't like stepping out on the net without some sort of protection.
Last edited by Brink; 04 Dec 2014 at 00:57. Reason: code box