error code 0x8004FF91 when I try to start MSE


  1. Posts : 123
    Win7 Ulitmate x64
       #1

    error code 0x8004FF91 when I try to start MSE


    I wonder if I might could just step in here rather than start a new thread. I'm having the same problem Foxen did. I get the error code 0x8004FF91 when I try to start MSE.

    Okay, here's a bit about my situation. This is a notebook with a clean 2 TB hard drive onto which I installed Win7 Ultimate. I have installed NO anti-spyware or malware programs on the machine yet. Not that it matters, but it case it might, this notebook has two drive slots, so I filled the second slot with the 500 gig drive I removed from my recently deceased laptop. It has the same OS on it, but it isn't the active partition for the OS, so I'm just using it as a data drive at this point, although I do plan to slowly migrate over the programs I had on that drive.

    So anyway, a clean install onto this machine was done a couple months ago, but I haven't really begun to use it until just recently. I had good luck with MSE on the previous machine so I thought I'd go with the same on this one. When I clicked on the flag icon in the bottom right corner with the x in the red circle next to it, the first message was "Turn on Windows Defender (important)" -- so I did, or at least I tried to. It just sits there, clocking, telling me that a problem caused the service to stop and to click on the "Start Now" button or to restart the computer. I've tried both. The "Start now" button is grayed out, besides the circle is spinning, so I'm not getting a mouse pointer cursor anyway. So I tried restarting the machine, but no luck.

    Then I went to d/l MSE, and I went to the site you guys recommended above. D/L'd the utility then tried to install. It gets partway into it, then errors out,, and provides the above 0x00804FF91 error code. I have tried your diagnostics up to JaCee's MGADiag recommendation and I'll post the results below. Note that I have read through the entire thread and I see that unfortunately the OP wasn't able to resolve this problem. I certainly hope I will fare better.

    Okay here are the results of the MGADiag I ran:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: **********************
    Windows Product ID: ***********************
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {CD8BB775-9F42-4245-AEE0-43F6B1C24084}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\SeaMonkey\seamonkey.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD8BB775-9F42-4245-AEE0-43F6B1C24084}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QRJTR</PKey><PID>00426-069-5107512-86894</PID><PIDType>5</PIDType><SID>S-1-5-21-3238356844-3364053637-4126793968</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>P-7801u        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>9C.08.00       </Version><SMBIOSVersion major="2" minor="5"/><Date>20080729000000.000000+000</Date></BIOS><HWID>89153507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-069-510751-00-1033-7601.0000-2662014
    Installation ID: 019074905700970115644726373320557060047220840280883754
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: QRJTR
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/3/2014 8:12:58 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAEAAgACAAAABAABAAEAln0QKbj9XHR6oEamIgHAZWgUcKYKP9YCp519G0bK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            GATEWA        SYSTEM  
      SSDT            PmRef        CpuPm
    
    =================
    I'm wondering if the "file mismatched" comments are germane to this problem? And if so, what do I do to resolve this? If not, what do I do next? I'm unsure whether I should continue with the paths y'all were recommending because my situation is different. I did not install any type of spyware/malware/viruse removal utility at all.

    Any help would be much appreciated. I really don't like stepping out on the net without some sort of protection.
    Last edited by Brink; 04 Dec 2014 at 00:57. Reason: code box
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Hi Cooltouch.

    The first problem I see is the log appears to be tampered with.
    Those mismatched files is another problem.

    Please do this Tutorial exactly as the tutorial guides you to and post in the proper thread.

    Windows Genuine and Activation Issue Posting Instructions
      My Computer


 

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