Need Help With Basic Protection

ThrashZone said:

Hi,
You have 2 versions of malwarebytes ?
If so uninstall both,
Use this this process to remove any fragments,
https://forums.malwarebytes.org/inde...moval-process/

You should of been given a ID code 11 digits and a activation key 19 digits +-
If having issues activating please ask on the mbam site above :)
MSE On please

o pay attention.

Thank you fro site and info. They did email me the ID and Reference #s but when I try to download it keeps goign to 'free trail'. I am goign to clean off everythign soon as I can get time t

Layback Bear said:

The simple way to activate Malwarebytes Premium after you have received the proper I.D. and code. I got mine emailed to me.

1. Install Malwarebytes Trial and updated it.
2. Tick on My account in the upper right corner.
3. Put in your I.D. and activation code and apply.
4. Done

I also use Microsoft Security Essentials.

I also, when needed use a few stand alone on demand scans when needed.

I'm havign trouble with repling now too as u can see. Words are all over the place.

ignatzatsonic said:

Meerkat2 said:

One last question till we get this fixed. Should we change internet service and is chrome book tablet safe to use till we do?

No need to change internet service. I'd probably change any passwords related to it though.

I know nothing about Chrome or tablets. I assume you are talking about a separate device entirely unrelated to your HP. If that's the case, I'd say it is safe, but you still need to change passwords to any websites you might visit with the tablet as I assume the same passwords are used on the HP.

Have you notified all banking institutions, credit card reporting agencies, anybody that pays you pensions or inbound money of any kind? Stockbrokers? Anybody you have an IRA or 401k with? Do you pay bills online?

We have two laptops. One brand new the other a couple years old. And a chromebook. Mayeb I liek lots of confusion is why I even mentioned the ChromeBook.

ThrashZone said:

Hi,
Remind me which browser your using so we might go ahead and reset it and offer you the process to do so,
Cheers.

What is a browser? I have dial up Wifi. An HP ProBook S-Series laptop.

Could it be Internet Explower, is that a browser?

Yes, Internet Explorer is a browser. Other major browsers include Chrome, Firefox, and Safari. It's the thing you use to go to different places on the Internet---whether that's here, or Yahoo.com, or whatever.

Are you going to take Greg up on his offer to help you remotely if you can install Team Viewer??

That's probably the way to go if you can get Team Viewer going and coordinate your schedule with his.

Otherwise, you are going to get distracted into side issues such as Malwarebytes, browsers, etc.

I pressed the ATL key and it brought up the Menu Bar. Do I want to turn it off ?