Windows Defender Freezes and Or Shuts down while doing a Full Scan

Page 1 of 3 123 LastLast

  1. Posts : 22
    Windows 7 Ultimate x64
       #1

    Windows Defender Freezes and Or Shuts down while doing a Full Scan


    I,m running Win7 64 bit with 4 gb ram
    Windows Defender Freezes and Or Shuts down while doing a Full Scan.

    I have Kaspersky Anti Virus 2015 and the same thing happens with that. I also have Malwarebytes Professional
    and have run the two of them together for a couple of years with no problem and from time to time I would use Windows Defender. Now I have the Freezing/Shut-down problem.

    However when I do a Full C:\ Scan with Malwarebytes it does a complete run. I have spoken with an MS Technician and he believes it may be an MS update fault Thats why Windows Defender and Kaspersky Fail on a Full Scan and Custom Scans but OK on Quick Scans.

    For the last 3 weeks I have been corresponding with the Kaspersky Lab people and after several tests they had me do They have come to the conclusion the Log files point to a Microsoft problem and suggested I contact MS So here I am in the Forum I hope someone can point me in the right direction .
      My Computer


  2. Posts : 1,167
    W10 32 bit, XUbuntu 18.xx 64 bit
       #2

    @TonyMen

    Do you have Microsoft Security Essential installed? If so, uninstall that because you have Kaspersky Anti Virus 2015 installed. You can then run window defender. It may ask you to update, go ahead. Then you can run that.

    If you still can't run windows defender, you can do it from boot disk. This will automatic run a quick scan once you boot to the disk. I think you can cancel it and run a full scan if you want.

    What is Windows Defender Offline? - Windows Help
    Last edited by groze; 20 Feb 2015 at 22:10.
      My Computer


  3. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #3

    You don't need Windows Defender with Kaspersky and MBam Pro.

    Type.. services.msc in the start search box. Open the window, scroll down to Windows Defender >right click >properties> choose to disable. Then stop and click apply >ok your way out.

    Now, if you have problems running Kaspersky and MBam running full scans, let me know so we can see if you might have adware/malware using others scans.
      My Computer


  4. Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Windows Defender Freezes and Or Shuts down while doing a Full Scan


    Thanks for the info Jacee.
    I have disabled Windows Defender and am now 1˝hrs into my first Full scan with MWBaw

    will do kaspersky next. Will let you know. :)
      My Computer


  5. Posts : 1,167
    W10 32 bit, XUbuntu 18.xx 64 bit
       #5

    Jacee, you are right Toneymen doesn't need windows defender to run. However, He should still be able to use it manually if he wants without an issue. The catch is he needs to turn off the windows defender real time protection that is what causing the issue, of course this is just my opinion I could be wrong.
      My Computer


  6. Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Jacee said:
    You don't need Windows Defender with Kaspersky and MBam Pro.

    Type.. services.msc in the start search box. Open the window, scroll down to Windows Defender >right click >properties> choose to disable. Then stop and click apply >ok your way out.

    Now, if you have problems running Kaspersky and MBam running full scans, let me know so we can see if you might have adware/malware using others scans.
    I have run Malwarebytes Full scan all OK. BUT Kaspersky only went to 3% first try and 1 % second try ?
      My Computer


  7. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #7

    Download Security Check by screen317 from
    http://screen317.spywareinfoforum.org/SecurityCheck.exe
    or http://screen317.spywareinfoforum.org/
    Save it to your Desktop.
    Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    A Notepad document should open automatically called checkup.txt; please post the contents of that document.
      My Computer


  8. Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       #8

    RESULTS OF CHECKUP.TXT.

    Results of screen317's Security Check version 0.99.96
    Windows 7 Service Pack 1 x64 (UAC is disabled!)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Kaspersky Anti-Virus
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Java SE Development Kit 7 Update 71
    Java version 32-bit out of Date!
    Java 64-bit 8 Update 31
    Adobe Flash Player 15.0.0.189 Flash Player out of Date!
    Adobe Reader XI
    Mozilla Firefox 34.0.5 Firefox out of Date!
    Google Chrome (40.0.2214.111)
    Google Chrome (40.0.2214.115)
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbam.exe
    Kaspersky Lab Kaspersky Anti-Virus 15.0.1 avp.exe
    Kaspersky Lab Kaspersky Anti-Virus 15.0.1 avpui.exe
    Malwarebytes Anti-Malware mbamscheduler.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 7%
    ````````````````````End of Log``````````````````````
      My Computer


  9. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #9

    Go back into 'services' and disable Windows Firewall, like you did with Windows Defender. Kaspersky has a firewall....make sure it's running!
      My Computer


  10. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #10

    TonyMen I have one suggestion.

    1. Please follow Jacee suggestions and recommendations exactly.
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 20:36.
Find Us