New
#1
Ransomware?
Hi All,
A friend of mine recently had an online experience where he was browsing and a screen popped-up telling him he had been downloading blahblahblah, demanding $300 , locking his computer, he thinks. He is a bit of a novice on-line and I first thought he had some ransom malware or virus. He said that it locked his browser and couldn't shut down his computer. When he brought it over, I turned it on and was expecting to see a blocked computer screen but it booted normally into Windows. He is using Windows Firewall, AVG Free and Malwarebytes Free for security and Windows Updates are current. I ran AVG scan and it showed no infections, ran MBAM and all it showed was the Ask Bar, which I allowed it to remove. Then ran AVG and MBAM in Safe Mode. AVG scan in safe mode showed 92 infections? and MBAM showed nothing. I then ran TDSS Killer, Hitman Pro and Kaspersky Rescue Disk 10 and AVG and MBAM several times in normal and safe mode. Nothing seems to show up except when I run AVG in safe mode, or maybe I don't understand the report (please see attached).
Sorry for the lengthy post, but any help to make sure his machine is clean would be greatly appreciated.