Don't know but I had a talk with him and he will be the only user (maybe his wife), so hopefully this doesn't happen again. He gave me a laptop that they have been using but rarely because it also is loaded with garbage. I'm going to do a factory restore (if I can) and he'll let his kids use the laptop.
Pauly is right. Teamviewer is the easiest option for remote access. And change ALL passwords - even if they are used on another system..
I've been looking at a book about Windows 7 and different kinds of users. Can I set up his computer during install to have an administrator account that I only know the password to and him and his wife will be standard users? Will I be able to log into his computer using team viewer if he is a standard user?
I think you can; a friend of mine was able to use LogMeIn on my earlier desktop. Never used Teamviewer yet. However, I'm still concerned that both nonBusiness and Business is being conducted on same computer.
When I did a reinstall I wanted the user name to be Administrator, but it was already taken. I thought whomever installs Windows is the admin. I wanted to add standard users later. I guess I'll have to use my name instead?
I went over his house last night and tried to do some malware cleaning. I kept getting fake virus pop-ups. I'll be wiping the system this weekend after he saves any needed files.
Oh crap. He was doing something on his computer and a message popped up saying there was something wrong or a file couldn't be found. What does he do? That's right, calls the number and has the person take over his computer. "But he said he was affiliated with Microsoft" he tells me.
This thing is getting a clean install tomorrow afternoon, backups made or not. I was over there tonight and believe I saved all the important stuff.
Now, before I do a clean install, is there a way to scan the external HDD so i know it's clean before plugging it back into his fresh install?
The first time they wanted $300, now it's $30.
Hmm, if someone does not know anything, that's bad. But if that person cannot learn, that's worse.
Sure, you can scan the external with any scanner - Mbam, SAS, BitDefender scanner, etc. You just have to make the proper scanner setup. Here is the Mbam example:
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