How safe is running Zoek 5.0.0.0

cottonball said:

Restore default Services:
Services - Restore Default Services in Windows 7

If the Service needs to be Started, it will show Started/Manual. or, Started/Automatic, etc.

Thank you. That was very helpful!

1) What about SoftThinks Agent Service?
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE"

I have it on started and automatic. Researching it is confusing.



2) Software Protection will NOT stay on Started no matter how many times I change it. Is that a problem?

3) Windows Defender will NOT stay on Started no matter how many times I change it. Will not change from Manual either. Are these a problem?

4) What is ZAtheros Bt&Wlan Coex Agent and ZAtheros Wlan Agent? Are they needed? Both are on Started and Automatic.

Google any service or process to learn about it. That probably keeps Dell backup at the ready. I wouldn't want any Dell services running. You'll get at least 30% better performance by reinstalling a factory install which is the definition bad install. And yours is crippled by malware worse than most.

I have offered to connect but your best bet is to back up to quarantine drive to later scan with everything, wipe the hard drive except Dell Utility partition if Diagnostics will still run from F12 at boot. Then do the reinstall. Again I'll offer to walk you through install til you get online then connect via TeamViewer to set it up for you.

This level of help is not available at any price and can be one of the greatest learning experiences in life, from the top experts in the field. No one will have a better install than yours

Thank you. I'll skip using the Registry.

Did another AV scan and I found:

atdmt.com tracking
7search.com tracking
googleleadservices.com

Doing a search, I found another AV called: UnHackMe.

Is it safe?




I tried Stopzilla but it stopped my computer and had to do a hard restart.


I also found shopfromhome.com in my firefox extensions.

Checked out "troubleshooting information" in firefox and found this unknown ghost file under Extensions:

{aa46cf4e-4db4-48cf-82c5-c87c3790c166} 0.4 true {aa46cf4e-4db4-48cf-82c5-c87c3790c166}82c5-c87c3790c166}

Is there any way to delete it. It doesn't show up in my Extensions...only under troubleshooting?

I'd Delete or disable those.

I'd also run another full updated scan with Malwarebytes and SuperAntiSpyware to make sure everything is gone for good, and then check the System files for any lingering damage using SFC /SCANNOW Command.

When those three give an all-clear - after the last scan which found something and they are all three repeated again for certainty - you should be clean enough to function normally unless there is a highly specialized infection that they cannot handle which is very rare.

Thank you. I'll do that.

Found a way to put {aa46cf4e-4db4-48cf-82c5-c87c3790c166} in the extension trash folder. It wouldn't allow me to delete it from the computer.

Is it important or a virus?

It's obviously not wanting us to know what it is. As a rule of thumb in places like Extensions/Add-On's you only want what you know you need and use.

I always disable all but Flash, a Reader, Silverlight and anything user has added to browser and vouches for.