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Windows 7: Got a phone call telling me I had malware & they would help.

06 May 2015   #1

Windows 7 Home Premium 64bit
Got a phone call telling me I had malware & they would help.

REALLY! A phone number I did not recognize. Someone from India in a larger noisy call room. Claimed he worked for Windows and they had gotton info sent from my computer saying it was infected. He was going to help me remove it. He said he did not work for Microsoft. He had me open the Event Viewer, It showed Warnings and Errors. He decided it was really messed up. But he would help me and it would cost nothing. I told him I had no idea who he was, so I got a number and told him I would call back but never did. Was this some kind of scam????

I did get some kind of blue screen the other night and to do a restart.

Did I do the right thing not letting him "help" me????

Thanks Eileen

My System SpecsSystem Spec
06 May 2015   #2

64-bit Windows 10 Pro

Hello Eilleen,

Yes you did. This is nothing but a scam to steal information from you for all sorts of trouble for you down the road.
My System SpecsSystem Spec
06 May 2015   #3

Windows 7 Home Premium 64-BIT

Normally people wouldn't receive such calls. It's a scam :)
My System SpecsSystem Spec

07 May 2015   #4

Windows 10 64bit

You just dodged a bullet. There's no way someone can know your pc is infected then call you and tell you it's.
My System SpecsSystem Spec
07 May 2015   #5
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10

Also, be careful of people calling, saying they are affiliated with MS & will clean/optimize your computer for free or for a low price. The "free" service generally ends up costing you when they claim to find "problems that require more specialized attention."
My System SpecsSystem Spec
07 May 2015   #6

Windows 7 Ultimate x64 with SP1

My theory on these calls that are scams is simple--How would a person working for some "company" that calls you out of nowhere know your computer is infected? It's your computer. They're after data and possibly identities, unfortunately.
My System SpecsSystem Spec
07 May 2015   #7

Windows 7 Home Premium 64bit

Thanks to all who responded. The whole thing sounded fishy. I have to tell you the reason I did not get sucked in is because of this forum..... I have learned a few things here and something clicked and told me to check here first....

Thing is was able to take anything or put anything on my hard drive? He was able to get to my laptop ID. He read it to me....

Thanks so much everyone!!!!!!
My System SpecsSystem Spec
07 May 2015   #8
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

I got a phone call a couple of days ago. I just ask him if he knew he just called a police station and he hung up.

I'm hoping that will remove my phone number from the call list.
My System SpecsSystem Spec
07 May 2015   #9

Windows 7 Home Premium 64bit

My System SpecsSystem Spec
07 May 2015   #10
Jesse Williams

Windows 10 Home 64-bit

I used to receive those calls, but I knew right away it was a scam. My computer was clean, so there was no way it could be infected. Silly people with nothing better to do!
My System SpecsSystem Spec

 Got a phone call telling me I had malware & they would help.

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