Windows 7 Not Booting, Fake BSOD & other errors.

ZyDevs · 17 Jun 2015

Hey, I have had this problem for the past week, I have tried many different methods but cant figure it out.

It started off with me disabling my antivirus for about 3 - 4 minutes. In that time something had infected my PC, it displayed a fake BSOD with a fake windows "helpline" phone number on it. I knew right away it was fake because I know microsoft supports phone number, and it was running as a process. (Unknown process name.)

I started my PC in safe mode and used AVG to scan and clean my PC. I booted it back into Normal mode afterwards and it worked fine. (Before I would start it and about 2 minutes in the fake BSOD showed and restarted my PC).

My PC was working fine for about 4-6 hours, then I went on YouTube and watched some videos, and went on Stackoverflow.com to answer some questions on there.

When doing so, my PC did the same thing it had been doing. This time I had AVG & MSE enabled, so I was very confused. I started back in safe mode, re-did the scan and nothing was found this time.

Now, I started my PC back up normally, same thing.

Being stupid, I opened my PC and put a hard drive with win vista x86 in it. Obviously, that wouldn't work because it attempts to load Win7 drivers, not the win vista ones, so it showed the real BSOD. At that point I thought I had broke my hard drive slots. I put my Win7 hard drive back in, and now it will not start, It says windows failed to start. So I launched startup repair and now problems were found. Restarted my PC and same message, this time I ust decided to start windows normally. It started to boot but on the "Starting Windows" screen with the windows icon loading, it stopped, and restarted my PC.

Everytime, it does the same thing.

I have tried 2 things so far:
Resetting my CMOS battery on my motherboard (did nothing)
Loading System Recovery and using the sfc command in cmd. (No Windows Violations were found)

I am trying to avoid a $75 trip to a repair shop, anyone have a solution?

ZyDevs · 17 Jun 2015

Anyone?

cottonball · 17 Jun 2015

ZyDevs,

...put a hard drive with win vista x86 in it.

That concerns me...

Please try the following:

You may want to print these instructions so you can have access to them.
Also, you may want to read them once before you apply them.

Please plug in a USB pen drive into a clean working computer.

Go to the Farbar Recovery Scan Tool Download
Farbar Recovery Scan Tool Download
Select the download that applies to your system: 64-bit
Save the program to the >> USB pen drive.
Remove USB pen drive when done.

Now, go to the problem computer.
Plug in the USB pen drive which has FRST.

Start the computer, and tap the F8 key until you get to the Advanced Boot Options
Use the arrow keys to select the Repair your computer menu item

From there...
Select your language settings, and click: Next
Select your User account and click: OK (If you did not set a password, leave blank.)

On the System Recovery Options you get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Scan your computer's memory for errors
Command Prompt

Select: Command Prompt

In the Command Prompt window, at the blinking cursor type notepad and press: Enter
In Notepad, under the File menu select: Open
Double-click the Computer icon on the left.
Find the pen drive letter, remember what letter it is, click on it, and press: Open
Close out of Notepad.

Click the Command Prompt window
Type x:\frst64.exe, and press: Enter
Note: Replace the drive letter x with the drive letter of your pen drive!

FRST starts, and prepares to run. Follow the prompts.
Click Yes to the Disclaimer.

Press the Scan button.

The scan runs, and, the program saves the FRST.txt, on the pen drive.

When done, click the Command Prompt window, type exit, and press: Enter

Back at the System Recovery Options, press: Shutdown
Remove the USB pen drive.

Please plug the USB pen drive in the working computer, and provide the FRST.txt in your reply.