Norton 360 potential big issue

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  1. mjf
    Posts : 5,969
    Windows 7x64 Home Premium SP1
    Thread Starter
       #11

    I performed a system image restore. Went into Administration settings and turned off Automatic download of new version. So I'm still running Norton 360 21.7.0.11.
    I think the latest version is a Beta preparation for Windows 10. I'll be sticking with Windows 7 for a while.
      My Computer


  2. Posts : 353
    64-bit Windows 7 Professional
       #12

    That also happened to my brother. He turn on his laptop and he revised as always the Norton and found it was white with green. The entire menu changes appearance. The only drawback is that you can not perform an analysis of the laptop.
      My Computer


  3. Posts : 70
    Windows 7 Ultimate x64
       #13

    3Colors said:
    That also happened to my brother. He turn on his laptop and he revised as always the Norton and found it was white with green. The entire menu changes appearance. The only drawback is that you can not perform an analysis of the laptop.
    Sorry about that. May I know which Norton version is he running?
    Let us know we'll check.

    Praveen
    Norton Support.
      My Computer


  4. mjf
    Posts : 5,969
    Windows 7x64 Home Premium SP1
    Thread Starter
       #14

    Norton "Safe Site" failed yet again on this PC and a new build. This PC - latest Firefox, other PC IE 11 at the moment. Chrome on a 3rd PC has always had problems. I have to say this product is looking bad even though I've used it for a number of years.
      My Computer


  5. Posts : 70
    Windows 7 Ultimate x64
       #15

    Sorry to hear that. Can you please run the Live Update until it says "No update found" and reboot the computer to see if that works?

    Praveen
    Norton Support.
      My Computer


  6. mjf
    Posts : 5,969
    Windows 7x64 Home Premium SP1
    Thread Starter
       #16

    NortonSupport said:
    Sorry to hear that. Can you please run the Live Update until it says "No update found" and reboot the computer to see if that works?

    Praveen
    Norton Support.
    No difference.
    Here is a screenshot using the latest Firefox browser. The search was "solar energy".
    Notice there is one Norton safe site notification but the others from reputable sites including Wikipedia (https) have no reputation indication except by the green circle WOT (Web of Trust). Two of my other PCs (one a new build using Internet explorer) give the same result. It was a little annoying when Norton Chat support first confused the green circle WOT with Norton but ended up saying the other items were advertisements not covered by Norton Safe Site and Norton was performing fine on my PC!!! This is rubbish and I've used Norton for years.
    Norton 360 potential big issue-capture.jpg
      My Computer


  7. Posts : 70
    Windows 7 Ultimate x64
       #17

    Sorry about that. Can you please follow these steps https://support.norton.com/sp/en/us/...rProfile_en_us to see if that works?

    Praveen
    Norton Support.
      My Computer


  8. mjf
    Posts : 5,969
    Windows 7x64 Home Premium SP1
    Thread Starter
       #18

    NortonSupport said:
    Sorry about that. Can you please follow these steps https://support.norton.com/sp/en/us/...rProfile_en_us to see if that works?

    Praveen
    Norton Support.
    Nope it doesn't help. Norton safe site has gone home.
      My Computer


  9. Posts : 70
    Windows 7 Ultimate x64
       #19

    Sorry, can you please send a screenshot of your full browser screen, we'll check.
    Thanks.

    Praveen
    Norton Support.
      My Computer


  10. mjf
    Posts : 5,969
    Windows 7x64 Home Premium SP1
    Thread Starter
       #20

    The Norton safe site icons have magically reappeared. I have not installed any updates or system configuration changes. I'll keep my fingers crossed.
    Thanks for your offers of assistance Praveen/Norton Suport.
      My Computer


 
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