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#11
Alright, since I don't have any experience in this, I will wait for our experts to guide you further.
Alright, since I don't have any experience in this, I will wait for our experts to guide you further.
I agree the best bet is to wait for one of our security experts but I think it will be along job to clean this machine. From my limited research on the subject it would appear that the problem is very deeply embedded in the system!
Don't get worried about a clean install yet, it may not come to that. If it does then it is no problem to download the latest ISO for your version of Windows. The main thing is, have you got a sticker on the laptop giving the version of windows and the key number? (Don't quote the key number here!)