Possible Malware, Virus and Spyware Infections in My PC

Windows7 User · 17 Nov 2015

Hi, I am a new user in this forum and I really wish that this forum could help me. I'm not a computer guy and I have utterly no idea on how to keep my laptop healthy. It's been around 7 months since I did a complete wipe-out in this laptop and I experienced extreme slowness in its work. I suspect that this is because of some infections stated above.

I am currently using Avast Free Antivirus v 10.3.2225 and I ran a full-system scan yesterday. The result was "No threat detected". However, there has been a recent constant pop-up with time interval of approx 1.5 minutes from Avast stating that this:
Object: http: // disorderstatus.ru/order.php
Infection: URL:Mal
Process: C:\Windows\system32\msiexec.exe

and the other one is

Object: http:// differentia.ru/diff.php
Infection: URL:Mal
Process: C:\Windows\system32\msiexec.exe

Should I report this as a false positive? Furthermore, in the past, I've reported some files as false positive without even knowing what they were. Is this safe? If not, what is the solution?

I am also using Piriform CCleaner Professional v 4.17.4808 and I run it with the options Simple Overwrite (1Pass) option on. I also run the Registry Check which often shows me a few or sometimes loads of registry, and the solution is nearly always delete (which I always do).

I am using Toshiba, as for the code production (or whatever it is called), I do not know. I can take a look if you guys could let me know where I could find it. I have further problems regarding Windows Update, hard disk space, printer options etc., but I would like this to be fixed first. Thanks for the answers. If you need extra information, please do inform me because I've searched posts like this and they always ask for something like a script or something (which I don't understand at all).

Brds7t7 · 17 Nov 2015

Hi Windows 7 user, welcome to SF.
The popups that are appearing are relating to the websites you're visiting. That's why the errors are saying it's a URL. It may be some ads infected with malware. Avast seems to be catching those before they infect your pc. Are those two sites that you use regularly?
I would advise avoiding those two sites and see if the popups stop.

Also try installing Malwarebytes free and do a scan with that too. https://www.malwarebytes.org/antimalware/

Windows7 User · 17 Nov 2015

Hi, I will try installing that software, and no, I have NEVER visited that website. How do I remove this item?

Also, the other porblems mentioned like me reporting some files as false positive in the past are jot answered :) Thanks.

Brds7t7 · 17 Nov 2015

Windows7 User said:

Hi, I will try installing that software, and no, I have NEVER visited that website. How do I remove this item?

Also, the other porblems mentioned like me reporting some files as false positive in the past are jot answered :) Thanks.

Concentrate on one thing first.

Reporting as false positive isn't necessary yet.
Have you been receiving these popups since you reinstalled Windows? Did you have an original install disc or was it an ISO downloaded from a website?

Windows7 User · 17 Nov 2015

No, I meant.... In the PAST, there WERE some pop-ups that Avast reported and I reported them as false positive. I never knew what they were so I think that this might be unsafe. If it is unsafe, how do I fix it and unreport it as false positive?

As for the solution you gave, I can't do anything now since my laptop is not with me currently.

I do not know, I wasn't the one who reinstalled Windows after the whole wipe-out. I asked a computer tehnician (is that the term?) to do a whole wipe-out. I can't contact him now because I have no contact information and I don't even remember where his place were.

I receive these pop-ups occasionally (but not when it was just completely wiped out) and some previous pop-ups were reported as false positive by me.

Brds7t7 · 17 Nov 2015

If the popups have stopped then there is no need to worry about them anymore.
Do a scan with malwarebytes when you have your laptop back and see if it picks anything up.
You don't need to worry about un-reporting anything.
Once it's reported as false positive to Avast it just means they'll look into it. If they find malware they'll add it to their signatures, if not they'll just ignore it.

When you have your laptop back and have done a scan we can look into the other issues.

Windows7 User · 17 Nov 2015

Ahh ok, so I don't have to worry about the past pop-ups I reported as false positive.

Alright! Thanks! I'll get my lappy back asap, prolly another 20 minutes :) Thanks! I'll post more problems if there are still any after I scan it using the aforementioned software.

Brds7t7 · 17 Nov 2015

Windows7 User said:

Ahh ok, so I don't have to worry about the past pop-ups I reported as false positive.

Alright! Thanks! I'll get my lappy back asap, prolly another 20 minutes :) Thanks! I'll post more problems if there are still any after I scan it using the aforementioned software.

No, don't worry about the false positives. All it does is sends the files to Avast for them to check. If they don't find anything wrong, they'll just ignore those files.
Those earlier popups could have just been an ad that was appearing from a website. Some ads on the Web can occasionally be infected with Virus, malware. But if Avast is catching them there's no need to worry.
I use ad blockers in all my browsers anyway.

Windows7 User · 17 Nov 2015

Hi, I scanned using Malwarebytes as suggested, the result is 583 potential threats detected. It was successfully removed. However, the pop-ups on Avast is still ongoing even now. How do I fix these pop-ups?

Furthermore, I used full-system scan using Avast and it detected nothing ("No threats detected") yesterdat while using Malwarebytes..... Does this mean that my Avast is not working properly?

Brds7t7 · 17 Nov 2015

Wow that is a LOT of items detected. Although those are classed as Potential Unwanted Programs (PUPS), not necessarily malware.
Try running the scan again it may pick up some more on a second scan. It may take more than one scan to clean everything out.

I will try to answer as quick as a I can but I'm not at my PC right now so may be a little delay.