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Windows 7: Windows Tech Support Scam

20 Dec 2015   #1

windows 7 Home Premium
Windows Tech Support Scam

Yesterday I was called by a Windows Tech Support Scam. I am not very tech-savvy and I was gullible and allowed them to remotely access my computer. When they asked for money that is when I wised up, but that was too late. I already gave them access to my computer.

I changed my bank account passwords. I loaded my files onto an external hard drive. I plan to return my computer to its original state, but I first wanted to find out what is to stop the scammers from just accessing my computer again?

Any help

My System SpecsSystem Spec
20 Dec 2015   #2

OEM Windows 7 Ult (x64) SP1


Yes, it is a busy season for such scammers.
I got such a call on my mobile phone a week ago, spoofing a "legit" number in PA on caller ID.
I strung the caller along for a while.
He hung up when I volunteered to give him my credit card info so that he could "remote in" to fix my "viruses".

I hope you changed all your confidential info from a different, known-clean computer?

Here are a few resources:

I Just Fell For a PC Support Scam, Now What?

Tech support scams costing computer users

FTC cracks down on tech support scams
Beware of US-based Tech Support Scams

You might want to head over to one of several, busy, reputable computer disinfection fora for a guided, expert look at the system.
The trained malware helpers will know which tools to use, in which order, to check the system for hidden malware.


My System SpecsSystem Spec
23 Dec 2015   #3

Windows 7 Ultimate x64

Once such an attack has been carried out, the only way to regain control of the affected computer is a clean install. Simply backup everything important and reformat the whole thing. In its current state, the computer is compromised and not safe to use.

Changing the passwords is a good step, just make that from a known-safe computer and not your main one.
My System SpecsSystem Spec


 Windows Tech Support Scam

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