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#1
Crytolocker Virus Issue
Morning all,
We recently had a laptop which seemed to have the cryptolocker virus on it. We ran some scans on it, and wasn't aware of it being cryptolocker at the time. At the time, the tech noticed pop ups coming up at start up saying that files were locked, so the tech ran malware bytes and AVG. After removing a bunch of malware and removing the pop ups from start up, it seemed all right. We ran one last scan and let the user take the laptop home while it scanned (he was leaving for the day). Today he said he took the laptop home and the scan came back clean, but was missing files. After this he decided to do a system restore to the 18th (before we looked at it) and is now missing files. Is there anything we can do to recover the missing files? Let me know if anybody has been in a similar position. Thanks.