AVG Antivirus Free

Summerbear5 · 07 Jan 2016

Been using AVG Antivirus for years. Never had a major problem with it...

Firstly I hate stupid Zen it's un-needed additional software. Luckily when I installed AVG on my brand new desktop for some reason it didn't include the Zen which I was thankful for...Unfortunately I did a system recovery on my older Laptop computer running Windows 7 and installed the AVG Antivirus, stupid thing came with Zen but whatever...

My problem is however I'm trying to add a folder or file to exceptions and it won't let me. I've uninstalled AVG completely reinstalled it and it still will not let me add a folder or file to exceptions...On top of all that when I used the AVG Removal Tool now the damn thing when I log off user goes to a black screen and has to be manually shutdown with the power button...so annoying.

I ran a start-up diagnostic thingy it said Software Error then froze at 78% and didn't conclude the scan. Again had to manually shutdown. Don't understand why I'm getting this as I've just literally did a system recovery a week ago.

Does anyone know why though I can't add a folder or file to the exceptions list? Not getting an error message or anything when I click add exception and then chose exception type as folder, I hit browser computer I direct it to the folder and hit OK but then nothing happens.

Jacee · 09 Jan 2016

Let's see if junkware-removal-tool will get rid of it:

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

Summerbear5 · 12 Jan 2016

Sorry late, but here you go.

Jacee · 12 Jan 2016

These might need to be deleted, unless you know for sure what program they belong to:
Failed to delete: C:\Users\Summer\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HT397AJQ (Folder)
Failed to delete: C:\Users\Summer\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WI9ONXPU (Folder)
Failed to delete: C:\Users\Summer\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZXE5O1ZF (Folder)

Please

Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan
Click the button.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
1. Click on to download the ESET Smart Installer. Save it to your desktop.
2. Double click on the icon on your desktop.
Check
Click the button.
Accept any security warnings from your browser.
Check
Push the Start button.
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, push
Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Push the button.

(ps) AVG Zen:
Your first step, naturally, is to install Zen on one of your devices. During the installation process you'll create a Zen account online.
If you don't have security protection for this device, you can click Protection to install a 30-day trial of AVG Internet Security. At the end of the trial period, you can choose to pay and keep the suite, or let it scale back to the free AVG AntiVirus.