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Virus/Malware: Startup Requires Wrong Serial Key
Hey guys,
First thing is, i am new to the forum and i couldn't find any other topic to post this to so i chose System Security, i apologize if this is the wrong topic to post this to.
So i'm having a problem with my computer. I was trying to download a file and it turned out to be a
virus. When i start up my computer its pretty fine, it shows the manufacturer, then "windows is starting up". After that is goes to the select account screen, i select mine and put my password in, then its just black. After a little while it starts up with the windows 8/10 logo and the windows 8 loading dots and a button that says start (in the picture the white button is the start button). I have tried using safe mode, however not safe mode with networking or cmd, and it didn't change a thing. With no other options i pressed start and it came to a screen to put in the windows product key. I check behind my computer to see the product key and i take a picture. I have put the CORRECT product key into the box and selected "active" (the white box to the right), but it says that its wrong. If anyone could help i would be very thankful! (p.s. where it says google at the top, i can access google and use the internet, but for safety reasons i am using another computer and it has no internet)
-nkg725
EDIT: I'll add pictures to the post if they are required, since i need to download itunes and such :P
Last edited by nkg725; 17 Apr 2016 at 18:12. Reason: Forgot pictures and realized hassle of uploading pictures