laptop slower since MSE found a potential threat (and didn't deal??)

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  1. Posts : 79
    64 bit, Windows 7 Home Premium SP1
    Thread Starter
       #11

    Thanks Golden :)

    Golden said:
    What is d:\preload\base.wim? I have no idea

    Looks to he HP-related? I suspect a false positive. Navigate to the folder MSE is having an issue with and determine the legitimacy of the files. ok will do that tonight, after work

    If they are legitimate system files, than the HP OEM software that starts as part of the system may have been buggered by MSE causing your slow performance issues. oh, you mean when MSE tried to remove the threat?
    I'll be back.
      My Computer


  2. Posts : 79
    64 bit, Windows 7 Home Premium SP1
    Thread Starter
       #12

    Malwarebytes didn't find any threats and I did tick scan for rootkits.

    I can't find d:\preload\base.wim, only Recovery D: -
    Attached Thumbnails Attached Thumbnails laptop slower since MSE found a potential threat (and didn't deal??)-ddrive.png  
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #13

    Make sure Windows Explorer is configured to enable viewing of Hidden Files - I suspect its not.

    Hidden Files and Folders - Show or Hide
      My Computer


  4. Posts : 79
    64 bit, Windows 7 Home Premium SP1
    Thread Starter
       #14

    Yes Golden you're right, viewing of hidden files was not enabled. I changed it via Control Panel but it hasn't made any difference, Recovery D: details are the same as the screenshot in Post 12.
      My Computer


  5. Posts : 79
    64 bit, Windows 7 Home Premium SP1
    Thread Starter
       #15

    Should I try to run ESET?
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #16

    Leave ESET to run overnight, but I don't think it will find anything.

    Browse into D:\Recovery - what is in there?
      My Computer


  7. Posts : 79
    64 bit, Windows 7 Home Premium SP1
    Thread Starter
       #17

    I've got really really slow (satellite) internet and am thinking an online scan would be problematic??

    I'm running MSE again and it's currently running through D: drive and there are oodles of preload\base.wim files. It hasn't yet got to the dodgy one again, if it's still there.

    This is all I get when I open the Recovery folder -
    Attached Thumbnails Attached Thumbnails laptop slower since MSE found a potential threat (and didn't deal??)-recovery.png  
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #18

    In all honesty, I'm convinced it's a false positive since the file path that MSE displays clearly points to the HP recovery partition. MSE only scans it because it has a drive letter associated with it...normally these types of partitions do not have a drive letter and normally they don't need one.

    A .wim file is a Windows Imaging format file, used to perform system recovery.
      My Computer


  9. Posts : 79
    64 bit, Windows 7 Home Premium SP1
    Thread Starter
       #19

    That sounds fine to me Golden. Would there be a reason MSE hasn't come up with it before, on previous scans?

    Any ideas on how I can get my laptop back to starting as it used to? It's still taking four minutes to get up and going with icons on the desktop etc.
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #20

    Honestly, I can't say why it has only happened now...perhaps new definitions are too agressive.

    To attempt to repair the issues, try this :
    1. Click Start
    2. In the search box, type cmd
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type sfc /scannow and hit enter.

    Report the output from the command window once it finishes.

    More detail: SFC /SCANNOW Command - System File Checker
      My Computer


 
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