New
#11
Bitdefender is not even installed on my laptop so what do I do now
What if I delete the file will that fix it I just deleted it
Or should I reinstall it again or what torchwood
Last edited by alexhob123; 26 Sep 2016 at 10:04.
BitDefender Threat scanner error
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New #12
Hi,
Click Start and type in the search box
uninstall a program
Click on the suggestion or hit the enter key
On the top right next to the question mark symbol switch the page view to list
All existing programs will be listed in one page
Use the snipping tool to take a screen shot and upload it here.
Use the links above my signature on how to take and upload screen shots here if you need help with that.
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New #13
here they are
Click on the suggestion or hit the enter key what do you mean i can't find it
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New #14
Hi
Click Start and type in the search box
task scheduler
Hit the enter key....
On the left column expand the task scheduler library with the little triangle on the left of it,
See if there are any bit defender tasks.
Could of came with any number of downloads you've used in the past.
When did all of this start exactly and what was the last several downloads you have done before the issue started ?
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New #15
Nope there are no BitDefender tasks
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New #16
Hi Alex,
can you go
Computer >> C >> program files/program files X86, any BitDefender entries,
especially these 2 known malware
c:\Program Files\BitDefender 2011
c:\Program Files\BitDefender 2011\bitdefender.exe
BitDef logs
go to
c > windows > bitDef >> logs >> gdzXXXX
NOT
C > windows > temp
please run AdwCleaner, post results
AdwCleaner Download
Roy
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New #17
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New #18
Here are the results
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New #19
Hi Alex,
as with all Adware cleaners, its possible that it deletes items that you use, but are classified as
Potentially unwanted programs.
Check if you want anything referenced to be reinstalled.
There are some really strange entries.
Reboot once ADWcleaner has deleted the entries.
Report back if that pop-up re-appears
Roy
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New #20
okay i will do
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