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Windows 7: Programs won't open, video's won't play, no virus detected

15 Nov 2016   #1

Programs won't open, video's won't play, no virus detected

G'day, so basically, to start off I'm not a genius with computer's, but recently I've been having some ridiculous PC problems. My programs won't load, animation's and videos and the window's bootup sound won't play, basically it's a sheer disaster. Ever since I went over to my Nan's house to test whether her modem was working using my PC, and returning home, my PC has literally been almost-completely ineffective. I can't play games, can't open MOST programs, it's terrible. I've done a full system scan with BitDefender Plus and haven't found ANY viruses. A good thing to note too is my skype has been hacked and random links have been sent to all of my contacts. Not sure if this has triggered a virus. Whenever I shut down the computer, it waits on explorer.exe to close, which takes literally forever, before hitting the BSOD and shutting down itself. I'm almost certain this is a software issue/virus. It may have been some devices I installed at my Nan's house, such as her printer, keyboard, etc, or it could potentially be a hardware issue, hence no flash files want to play, Discord animation, frozen, etc. I started the computer in safe mode, where it didn't open programs as well, only until, I closed explorer.exe from Task Manager and then it worked! Maybe a possible explorer virus?
If I could get some help on this one, I'd greatly appreciate it. Cheers
- Cam

My System SpecsSystem Spec
15 Nov 2016   #2

win 8 32 bit

Welcome to the forum

System Scans
Copyright 2014 • All Rights reserved • E-Mail:
Please download Adware cleaner from the link below.
Downloading AdwCleaner
Save it to your desktop.
Right click run as admin.
Hit the scan button.
Allow completion.
Make sure all items are ticked.
Hit the clean button.
Even if no items are displayed to be ticked hit the clean button anyway.
The machine will reboot this is normal.
Post the log in your next reply.

Please download MINITOOLBOX and run it.
Downloading MiniToolBox
Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and post the result.

Please download the wireless test tool from

Very important you right click and choose run as admin post results

Please download and save FRST 64bit or FRST 32 bit to your Desktop.

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

Make sure that Addition option is checked.
Press Scan button.
It will produce a log called FRST.txt in the same directory the tool is run from.
Please copy and paste log back .
The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe).

Disable your antivirus prior to the scan!!
Download z o e k . e x e version
Save the file to your desktop.
Right click Zoek.exe and run as administrator.
Copy and the items below and paste them into Zoek.

ipconfig /flushdns;b
reset chrome;

Now hit the run script button.
The log will appear after a reboot, a
lso you can find it on the C: drive.
Post the log in your next reply.
Download the eScanAV Anti-Virus Toolkit (MWAV)
Save the file to your desktop.
Right click run as administrator.
A new icon will appear on your desktop.
Right click run as administrator on new icon.
Click on the update tab.

Once you have updated the program, make sure the settings are the same as the picture below.

Once you have made sure the settings match the picture, hit the Scan & Clean button.
Upon scan completion, click View Log.

Copy and paste entire log into your next reply.
Note: Reboot if needed to remove infections.

Step 4: Adware Removal Tool.

Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

Hit Ok.

Hit next make sure to leave all items checked, for removal.

The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, then OK again to finish up. Post log generated by tool.

My System SpecsSystem Spec
15 Nov 2016   #3

Windows 7 Professional 64bit

If you suspect a virus, running just one anti-virus wont do.
Try running Ad-Aware, Malwarebytes and an online virus scanner.
My System SpecsSystem Spec

16 Nov 2016   #4


Here are the logs for the programs I used, one thing to note is the eScanAV Anti-Virus Toolkit (MWAV) didn't have a Scan Spyware option, but managed to Scan & Clean... Thank you for your time!

Attached Files
File Type: txt AdwCleaner[C0].txt (12.6 KB, 2 views)
File Type: txt bdlog.txt (336.8 KB, 0 views)
File Type: txt FRST.txt (55.1 KB, 0 views)
File Type: log MWAV.LOG (19.7 KB, 1 views)
File Type: txt reg.txt (44.3 KB, 0 views)
File Type: txt Repair_Logs_2016_11_16_18_09_17.txt (2.4 KB, 0 views)
File Type: txt Addition.txt (75.5 KB, 3 views)
File Type: txt MTB.txt (35.1 KB, 2 views)
File Type: log zoek-results.log (16.8 KB, 0 views)
My System SpecsSystem Spec
16 Nov 2016   #5


Also, another thing to note is the other day my computer was randomly shutting down in the middle of gaming. It did this twice. I checked whether I was accidentally fiddling with the power connections under my desk, re-plugged some of the cables, secured them and it didn't do anything since. However, when I went to actually have a look, I swear I couldn't actually see any loose plugs. It seemed like it was actually just switching off on its own... Is my computer royally F'd?
My System SpecsSystem Spec
16 Nov 2016   #6

win 8 32 bit

It will take some time to check the logs but they do show a lot of malware removed and the HD controller is showing problems did you check all the connections?
My System SpecsSystem Spec

 Programs won't open, video's won't play, no virus detected

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