Can't Disable Dell Pre-Windows Login

SevenUserVA · 04 Jan 2017

I am still trying to get this laptop straightened out and have a new issue. I can't seem to disable the Dell Pre-Windows Login. I have gone through the steps I found online. The settings show it as disabled, yet when I restart it still has me log in again. Even then when I go straight to the settings it gives me the option to enable and shows it as disabled. Is there another way to stop this feature?

Dell Latitude E6420
Intel i7
64-bit Windows 7 Professional

MoxieMomma · 04 Jan 2017

Hi:

So that we don't reinvent the wheel, can you please tell us what you have already tried that did or did not work (perhaps with the URLs to those resources)?

Thanks,
MM

SevenUserVA · 04 Jan 2017

Open DDP|A.
Select Start > All Programs > Dell > Dell Data Protection > Access > Acces
Access Options - Pre-Windows Login
Disable Pre-Windows Login
Also: Access Options - General - When would you like to login to your system? - Windows

Barman58 · 04 Jan 2017

Some business Dells have an additional switch on security prompt for a password, Is this what you are seeing ?

this occurs before the system enters the BIOS or even thinks about windows - there should be an option to switch this off in the bios once you enter the password which appears to be "broken" in your case

As the password is generated internally, and is unique to each system the only way to reset it is to contact Dell directly with the service tag and Proof of ownership and they can provide you with a password to allow resetting, or even have an engineer reset on site for you - dependent on your service agreement

MoxieMomma · 04 Jan 2017

^^ Yep, that's what my research turned up. ^^

Good advice.

Cheers,
MM