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Windows 7: CSRSS.EXE virus according to tech support?

02 May 2017   #1

Windows 7 home premium 32bit
CSRSS.EXE virus according to tech support?

I was recently on the phone with HP tech support regarding a printer problem, when the person told me they located CSRSS.EXE on my computer and it was effecting my printer drivers. They said that even though I had Avast Antivirus and windows firewall active, it was malicious software. Now I did a little Googling and found old forum posts here that said that this .exe is also the name of a system file, and lo and behold, the file exists within /windows/system32. So this would mean it is not a virus, correct? (They also tried to sell me a $150 protection program so I'm not a hundred percent trustworthy of their advice). Can someone advise on the status of this program and whether I should be concerned for the security of my network?
Thank you!

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 CSRSS.EXE virus according to tech support?

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