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Windows 7: What could be keeping my antivirus program from working?

4 Weeks Ago   #11
kuurt

Windows 7 64 bit
 
 

I'm sure I've had a virus here and there. My virus scans usually turn up nothing, but on occasion it finds something. But my system has been running pretty good for over a year now without any serious issues.

I did the sfc/scannow and it says it didn't find any integrity violations.

I'm not sure why you wrote KB947821 - am I suppose to do something with that?


My System SpecsSystem Spec
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4 Weeks Ago   #12
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My System SpecsSystem Spec
4 Weeks Ago   #13
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Kuurt,
that KB is a repair tool.
Hopefully it will reinstall the MS folders.

Classic Malware operation to remove certain files so that you cant update/run AV's
thats why i asked.

note
allthough as and when the offending files are removed by antimalware programs
THEY DO NOT replace/reinstall legitimate entries removed by it.
Thats why a asked about the disc, get it back.

Roy
My System SpecsSystem Spec
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4 Weeks Ago   #14
kuurt

Windows 7 64 bit
 
 

I've been running KB repair tool for over an hour now and it doesn't seem to be doing anything either. It just says "searching for updates on this computer". I wouldn't think it would take this long surely.

Are sure I'm missing important windows files? the sfc/scannow said it didn't find any integrity violations.

And if I do need to get the windows 7 disk, would I just do a repair install?
My System SpecsSystem Spec
4 Weeks Ago   #15
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Kuurt,

The Additions.txt file from farbar was showing the missing files.

That KB will try and restore them, sometimes actually takes 2/3 hrs depending on whats missing..

and yes if that KB doesn't/can't restore them it would be a repair install.


Roy
My System SpecsSystem Spec
4 Weeks Ago   #16
kuurt

Windows 7 64 bit
 
 

Ok, I let the KB run for several hours but it doesn't seem to be doing any good.

I got the Windows 7 disk back from my brother but I forgot that my disk drive wasn't working. Is there anyway I can download it from Microsoft or as a torrent? I have my product key.
My System SpecsSystem Spec
4 Weeks Ago   #17
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Kuurt,

download link for
HP SP1 English X64

https://software-download.microsoft....466e5f643626bc


ONLY VALID for 24hrs 11.15 am here in blighty

notes
Assuming USB ports are OK,
Change boot order in Bios to load from USB
min 4GB USB stick
download this little MS program
Windows USB/DVD Download Tool - Microsoft Store

download tool
download OS
run tool import OS
Re-install.


ROy
My System SpecsSystem Spec
1 Week Ago   #18
kuurt

Windows 7 64 bit
 
 

I did a system restore to an earlier date. And now my antivirus (MSE) is working again. Earlier in this post I did a Farbar scan and Torchwood told me the Addition.txt was showing missing files probably due to maleware. So now that my antivirus is working again, I figured I would do another farbar scan to make sure the missing files have returned. If someone could tell me, I don't know what to look for.

The previous Addition.txt is in #5 of this post.

And here is the latest Farbar scan results:


Attached Files
File Type: txt FRST.txt (31.0 KB, 0 views)
File Type: txt Addition.txt (49.5 KB, 0 views)
My System SpecsSystem Spec
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 What could be keeping my antivirus program from working?




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