Unable to run antivirus, Hijackthis & Combofix

I know how frustrating this is for you, but please do not give up. The length of the logs is why we need to attach the logs, not copy paste them into the reply box. We can even compress the logs as follows:

Right click on the log and from the context menu choose Send to > Compressed (zipped) folder.

Do that to both log files then attach as follows:

It's not as hard as it appears. I know you can do it! :)

Just click on the Quick Reply box and type something like, "Here ya go!"
Now scroll down and click on the Go Advanced button to the lower right.
Give your post a moment to adjust, then scroll way down till you see the Additional Options section.
Look for and click on the Manage Attachments button.
The Manage Attachments window will pop up. In the Upload File from your Computer section look for and click on the Browse... button.
The File Upload window will open.
Click on Desktop in the left pane.
Use the scroll bar on the right side of that window to locate the file on your desktop.
Once you locate the file, click on it and you will see the file name appear in the File Name field.
Now click the Open button.
The File Upload window will now disappear and you should see the file to the right of the Browse... button that you clicked earlier.
Now click on the first Upload button from the top.
Minimize that window an click the Preview Post button.

And walla! That's it!

I felt this would be easier for you than mrjimphelps instructions. I could be wrong. You can try following what he posted in his reply as well.

Apparently your computer is not set to boot from a CD/DVD. You will need to go into the computer's setup and make sure that the list of boot devices includes your CD/DVD drive; you will then need to put the CD/DVD drive as the first item in the list.

To get into Setup, power the computer on, and as soon as the Dell splash screen disappears, start tapping on F2. Soon you will be in Setup.

Hi wiskerluv,

I do apologize for the delay. I am not sure how I overlooked the email notification that you had replied 3 days ago, but I did.

I need for you to move FRST.exe from the following Programs folder to the desktop.

Running from C:\Users\Marcia\Downloads\Programs

In regards to ComboFix, see here. If you were not trained by the experts that be to use ComboFix, I would heed Jacee's warning. Please uninstall ComboFix.

I noticed that AV Malwarebytes is enabled and up to date. Is this the Pro (paid) version or is it the free trial version?

AV: Malwarebytes (Enabled - Up to date) {23007AD3-69FE-687C-2629-D584AFFAF72B}
AS: Malwarebytes (Enabled - Up to date) {98619B37-4FC4-67F2-1C99-EEF6D47DBD96}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

See if you can uninstall the following version from the Control Panel > Programs and Features. Let me know if you are unable to.


Malwarebytes Anti-Malware versione 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)

You have a few programs installed that are totally unnecessary and can cause irriversable damage to your Windows system. You should avoid Registry Cleaners, Boosters, Optimizers, TuneUp Utilities... This type of software will do a lot more harm than good, and should only be used by advanced users who really know their way around the registry. These utilities do not only remove what "they think" are orphan entries in the registry but legitimate files still in use will be deleted in the process, crippling some programs and Windows applications beyond repair.

Keep in mind that they will always find "errors" to fix, even on a fresh Windows install! In itself, this should be enough to convince non-believers...

Please uninstall the following program from Control Panel > Programs and Features:

iolo technologies' System Mechanic

We have quite a bit to clean up/fix here. The fix script is quite long so I am going to have you do as follows to ensure the complete script is executed properly:

Download the attached fixlist.txt that is located at the bottom of this post to your Desktop.

Please note: fixlist.txt must be saved to the same location as FRST\FRST64.exe


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• Run frst.exe (on 64bit, run frst64.exe) and press the Fix button just once and wait. FRST will locate the script fixlist.tx and execute the script.
• Once complete, the tool will make a log (Fixlog.txt) in the same location as where you saved FRST. Please post it to your next reply.

Next:

Download AdwCleaner from here. Save the file to the desktop.


NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

• XP users: Double click the AdwCleaner icon to start the program.
• Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.

Click the Scan button and wait for the scan to finish.

• After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove.
• Click the Clean button.
• Everything checked will be moved to Quarantine.
• When the program has finished cleaning a report appears. Once done it will ask to reboot, allow this.
• On reboot a log will be produced please copy/paste that log in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C0].txt

In your next reply, please attach the following logs:

Fixlog.txt
AdwCleaner[C0].txt

Thank you. :)