Malware/Virus infection - Control Panel items missing, etc

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  1. rcanino
    Posts : 120
    Win7 Pro 64-bit sp1
    Thread Starter
       New #11

    Yes I did d/l it again, I rebooted, I tried running it in Safe Mode...every time it hangs the entire computer when it gets to the Rootkit Scan section.


    Is that a clue there is indeed a rootkit on the system?
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  3. Paul Black
    Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       New #12

    Hi rcanino,

    rcanino said:
    Yes I did d/l it again, I rebooted, I tried running it in Safe Mode...
    Does it run OK in Windows?
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  4. rcanino
    Posts : 120
    Win7 Pro 64-bit sp1
    Thread Starter
       New #13

    No not at all - sorry, I should've specified the Safe Mode attempt was in addition to trying it in Windows. Same result every time - crashes the system and I'm forced to Reset.

    I guess there's just something incompatible with Malwarebytes and my system (?).


    re: rootkit invasion, I downloaded and ran TDSSKiller from Kaspersky and also Avast's ASWMBR. Avast found another Win32-MalwareX-gen, in the AppData/Local/Temp folder this time but the MBR was clean - TDSSKiller gave me a clean bill of health too.
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  6. Paul Black
    Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       New #14

    Hi rcanino,

    rcanino said:
    No not at all - sorry, I should've specified the Safe Mode attempt was in addition to trying it in Windows. Same result every time - crashes the system and I'm forced to Reset.

    I guess there's just something incompatible with Malwarebytes and my system (?).
    [1] What do you mean by I'm forced to Reset?
    [2] Try this option to uninstall Malwarebytes . . .

    Download and run Revo Uninstaller [FREE] from here => Revo Uninstaller. When you run scan for leftover items make sure that you use the Advanced Scan option, then tick everything and delete it.

    Reboot and download Malwarebytes from here => Malwarebytes. Click the FREE DOWNLOAD at the top of the webpage.

    I hope this helps!
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  7. rcanino
    Posts : 120
    Win7 Pro 64-bit sp1
    Thread Starter
       New #15

    by "forced to Reset" I mean when the scan reaches the Rootkit section the computer freezes, the mouse/keyboard don't respond. The only option is to shutdown/restart - i.e. "Reset."


    I can uninstall Malwarebytes easily enough using their Uninstall process. It's prob a good idea to use Revo as I'm sure there are registry entries leftover, prob other files and maybe an empty folder or 2.


    Thanks for the link - I've downloaded it 3 times now from that same site. I guess I'm better off w/out it as I've tried running it 3 times with the same result: it just doesn't work.
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  8. Paul Black
    Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       New #16

    Hi rcanino,

    rcanino said:
    I can uninstall Malwarebytes easily enough using their Uninstall process. It's prob a good idea to use Revo as I'm sure there are registry entries leftover, prob other files and maybe an empty folder or 2.
    Yes, Revo will pretty much uninstall everything that was installed initially. The built-in uninstall software [option] will only uninstall what they think are the important bits. Revo goes beyond that and deletes registry entries, empty folders etc. I have used it for years and I have never had a problem with it. I suggested it because it is probably the best way to get rid of everything ready for trying to clean install the software again. I would recommend a reboot after the uninstall process has completed though.

    I hope this helps!
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  10. rcanino
    Posts : 120
    Win7 Pro 64-bit sp1
    Thread Starter
       New #17

    Thanks Paul - I may give Malwarebytes one last try if I experience more odd behavior, and if I do I will certainly run Revo first. But for now I think I'll just leave well-enough alone.
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