Segurazo (Malware) - how can I remove remotely?

Segurazo installed itself on my remote mailserver (running win7)

I am thousands of miles away from base.Last night I got a neighbour to reboot the system.
I got in briefly until I tried removal then it flooded the memory and I lost the connection.
I'll have to get the neighbour to reboot again...

The Segurazo install process deleted all prior Restore Points (!!!)

I wonder if anyone has experienced the same thing and found a solution.
Thanks
Jean

PS until it is rebooted I won't receive any notifications I'll just look at this site from time to time.

Hi Paul and thanks - Yes and thanks. I had read up about Malwarebytes. The instructions appear to suggest that you've got to go into SAFE mode which is something too difficult to explain to a non-IT neighbour. Do you think (I suppose I can but try) that I can run Malwarebytes without having to worry about SAFE mode? My experience this morning was that any action causes the memory to flood. I sent an email to Segurazo asking their advice for uninstall - Ha! Ha!

One option to get into safemode could be to add a shortcut to your context menu so you can do it yourself remotely.

This is at our Windows 8 site but it works on 7 - Safe Mode - Add to Desktop Context Menu in Windows | Windows 8 Help Forums

Hi and thanks - I've downloaded the tool to my local machine (Win10) just to get an idea of what it is. I haven't tried to install it. Just to make sure I understand - once I go through STEP 1 and install it on the win7 machine I will see somewhere on the Start Button menu an option to reboot into safe mode with networking. I can then do what is required to remove Segurazo and finally reboot into normal mode. I can then uninstall with STEP 2 Am I correct?

Just follow the instructions in the tutorial - unzip the file, copy the safe_mode folder to your C:\windows directory then double click the add_safe_mode_to_desktop_context_menu.reg to add it to your registry.

Then when you right-click on your desktop you will have a new safe mode option in your context menu that gives you the option to reboot in the different safe modes.

I am being thick - where do I find the Context Menu? - The tutorial instructions were absolutely clear by the way. Jean

Hi Jean,

Just RIGHT click on your desktop.


Roy

Thanks - hope all goes well once the neighbour reboots and I get in - will let you all know - thanks to everyone for the kind help - next report tomorrow! Jean!