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Windows 7: Free BitDefender mess

3 Weeks Ago   #1
RoWin7

Win 7 Ult 64-bit
 
 
Free BitDefender mess

This is complicated:

I had to do a System Restore, and it failed because BitDefender was running.
I couldn't disable BD, so I uninstalled it, using UninstallToolFree (UT).
Some folders remained, which refused to be deleted. UT told me that a clean uninstall requires the paid UT. I skipped it

I did my successful SysRestore, and as I hadn't saved the BD install program, I D/L a new one from here:
Bitdefender Antivirus Free - Download Free Antivirus Software. It's PC-Home.
The install file appeared to be running, but then it would stop. I tried this with 4 fresh D/L files
There's no BD in my Task Mger, even after a reboot.

Program Files
shows folders and files, but the folders are dated Feb 10, the date of my original install, and the files are all dated today. screenshot 2020 03 14 at 17 04 11 Postimage.org

UninstallTool shows 2 installations of each folder, but won't remove the old ones. I presume it's reading the registry. I only touch the registry with precise instructions.


My System SpecsSystem Spec
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3 Weeks Ago   #2
rvcjew

10 Pro x64
 
 

Does the Official Uninstaller from BD work on the free version? Uninstall Consumer Trial
My System SpecsSystem Spec
3 Weeks Ago   #3
RoWin7

Win 7 Ult 64-bit
 
 

I'm on my other computer now.

Didn't know there was a BD uninstall, so I used it. The problem snowballed
The computer got stuck at "Windows is loading."
I did a Startup Repair which failed
I let it do a system restore to 3/3, which failed.
I restored to a later point, 3/11
I'm now back with the same problem that I had before with my monitor, the one that prompted my first sys
restore HP 2009m monitor wrong resolution

and my internet isn't connecting. It's telling me there's a cable unplugged, which isn't true. When I ask it to explore other options, it says the network card isn't plugged in.Not so.
It's a wired network.

My last image was 1/13/2020, so I'd rather try everything else before using it.
My System SpecsSystem Spec
.

3 Weeks Ago   #4
rvcjew

10 Pro x64
 
 

That all sounds driver related. What does device manger show, anything expanded with triangles? This is the monitor driver if it cant find it it self. https://ftp.hp.com/pub/softpaq/sp470...00/sp47471.exe
My System SpecsSystem Spec
3 Weeks Ago   #5
RoWin7

Win 7 Ult 64-bit
 
 

No yellow triangles.
It says the file is already on my computer, and when I told it to overwrite, access was denied. Yes, I ran it as admin.

I'm more concerned about losing the internet. I use that machine for work. No yellow triangle in Device Mger.
My System SpecsSystem Spec
3 Weeks Ago   #6
rvcjew

10 Pro x64
 
 

Your saying you could not download the file over one already on your pc, like from a flash drive since you have no internet at the moment?
My System SpecsSystem Spec
3 Weeks Ago   #7
RoWin7

Win 7 Ult 64-bit
 
 

I physically transferred the file on a flash drive from this computer to the sick one.
The monitor was working fine when I finished the "Monitor Wrong Resolution" thread. I'm not too concerned because I have 4 monitors. I have to get the internet fixed, and it's been so long since that has happened to me that I don't remember how to fix it.
My System SpecsSystem Spec
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3 Weeks Ago   #8
rvcjew

10 Pro x64
 
 

Quote   Quote: Originally Posted by RoWin7 View Post
I physically transferred the file on a flash drive from this computer to the sick one.
The monitor was working fine when I finished the "Monitor Wrong Resolution" thread. I'm not too concerned because I have 4 monitors. I have to get the internet fixed, and it's been so long since that has happened to me that I don't remember how to fix it.
Have you checked the ip settings of the network adapter, also your saying it shows as no plug in it though? This is the HP machine in your sig? If so then use this driver for your lan if it's not the wifi one.

EDIT: You have an intel cpu so that sig spec has many diff skus for that pc so first driver was for a amd board my bad you want this one I guess. Driver - HP Pavilion p6-2100 Desktop PC series | HP(R) Customer Support It's a little hard to figure it out as that number you give is a amd setup and the same with a 10 on the end is the intel one so maybe you should check which one you have exactly.
My System SpecsSystem Spec
3 Weeks Ago   #9
RoWin7

Win 7 Ult 64-bit
 
 

Not your fault, but I'm really pissed about the BD Uninstaller screwing my system up. And there are still 2 copies of BD in the computer, although it's not running.

I have all my drivers backed up on a CD, from a program called WinDriver backup. Should I just put it in and click the network driver, or do I have to put it somewhere?
My System SpecsSystem Spec
3 Weeks Ago   #10
rvcjew

10 Pro x64
 
 

Iv never used that program so not sure but at this point it's probably worth trying. Let's start with getting the network back. Also, can you get into safe mode and run bds normal uninstall in there at all even if it only removes some things. We can tackle the rest later.
My System SpecsSystem Spec
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 Free BitDefender mess




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