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Windows 7: Microsoft sercurity essential cannot remove a virus

06 Dec 2009   #1
hinhthoi

Window 7
 
 
Microsoft sercurity essential cannot remove a virus

Hi
I use Microsoft security essential but it continuously inform that there is a virous (http://www.microsoft.com/security/po...tid=2147594441) at the same location in my drive. Regardless of many time i clean it, it is only temporary cleaned, then after several minutes it apears again the same virus. Anyone has the same problem with me?


My System SpecsSystem Spec
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06 Dec 2009   #2
Jambe

Windows 7 Home Premium 64-bit
 
 

I can't comment on Security Essentials but if I have a virus to get rid of I use Malwarebytes.
My System SpecsSystem Spec
06 Dec 2009   #3
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote   Quote: Originally Posted by hinhthoi View Post
Hi
I use Microsoft security essential but it continuously inform that there is a virous (http://www.microsoft.com/security/po...tid=2147594441) at the same location in my drive. Regardless of many time i clean it, it is only temporary cleaned, then after several minutes it apears again the same virus. Anyone has the same problem with me?
First, update your Java....
  • Download the latest version of Java Runtime Environment (JRE) 6.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6u17 allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u17-windows-i586-p.exe to install the newest version.

Next, download ATF Cleaner ATF-Cleaner.exe - www.atribune.org
Click "Main" > check 'select all' except "Prefetch") this first time using it, then click "Empty Selected". Do the same for FireFox or Opera if you use either of those browsers.
Next, go to Control Panel > Internet Options.
On the General tab under "Temporary Internet Files" Click "Delete Files".
Put a check by "Delete Offline Content" and click OK.

Now download Malwarebytes' Anti-Malware to your desktop
|MG| Malwarebytes Anti-Malware 1.42 Download
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.
My System SpecsSystem Spec
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07 Dec 2009   #4
hinhthoi

Window 7
 
 

Hi, Thanks for replies. It seams like that the problem is automatically solved now, i no longer get the warning message from MSE
My System SpecsSystem Spec
Reply

 Microsoft sercurity essential cannot remove a virus




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