firewall connectivity problem

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  1. dannydiggs
    Posts : 11
    windows 7 64 bit
       New #1

    firewall connectivity problem


    hi guys,

    this is my first post and its quite urgent.. i just got a new laptop(packardbell easynote TJ68) it runs windows 7 64-bit

    i am trying to run 4 different programs and seem to be having the same problem with all 4.

    cake poker
    windows live messenger
    pokerstars
    itunes

    it seems they are being blocked by windows firewall,i have tired to allow all of these programs thru the firewall, and i have tried to allow the ports, but im not great with all the tech stuff, and im just not able to get it working!

    the error messages im getting are connectivity errors,the programs download and install just fine but they just wont connect. my IE works just fine.

    can anyone help me!? like i mentioned above its urgent, moving countries tomorrow and really want to get this sorted before i go if possible, thanks alot!

    my email address is [EMAIL REMOVED] if the info above is too vauge..

    thanks!!
    Last edited by Airbot; 29 Dec 2009 at 18:55.
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  3. jav
    Posts : 713
    Windows 7 Ultimate x86 SP1
       New #2

    hmm.. let's see if it is caused by Firewall in first place.

    1. Turn off your Windows Firewall
    Windows Firewall - Turn On or Off
    2. Try your programs again.
    3. Turn on Firewall
    4. Report back here.

    We will try to help you :)
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  4. dannydiggs
    Posts : 11
    windows 7 64 bit
    Thread Starter
       New #3

    turned off firewall, tested, no change..

    so whats the problem.. my router? (netopia 2247NWG)

    when i try to use live messenger it tells me the problem is with "key ports"?
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  6. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #4

    Hi Danny, Welcome to SF,

    I don't believe the Router firewall would block these problem.
    You could try to add the exe files to Firewall Exception
    This Tutorial should help you Windows Firewall - Add or Remove an Exception

    Help this helps
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  7. computersplus
    Posts : 1,309
    Windows 7 Ultimate 32 bit
       New #5

    What Security Software


    What security software came pre-installed on that it may not be the Windows firewall blocking communication.
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  8. dannydiggs
    Posts : 11
    windows 7 64 bit
    Thread Starter
       New #6

    norton came pre installed on it,and i deleted it right away as i have used it before and didnt like it, i have malware bytes and pc tools internet security(which is turned off while trying to fix this issue)

    i will try the above now...

    yeah i have done this before(adding exceptions) but no changes, im still getting the same error messages.
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  10. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #7

    You can boot you computer in Selective Startup
    This would basically disable All the unwanted application and only the Windows system services will load.
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  11. dannydiggs
    Posts : 11
    windows 7 64 bit
    Thread Starter
       New #8

    here are screen shots of the 2 errors i am getting..


    http://img52.imageshack.us/img52/6485/error2m.jpg

    http://img682.imageshack.us/img682/599/onemore.jpg
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  12. computersplus
    Posts : 1,309
    Windows 7 Ultimate 32 bit
       New #9

    Uninstall PC Tools


    Try uninstalling PC Tools I have had issues with the latest version of their firewall causing these types of issues it will still block even when turned off or exceptions have been created.
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  13. computersplus
    Posts : 1,309
    Windows 7 Ultimate 32 bit
       New #10

    Have A Look


    PC Tools - Uninstall this if having network issues
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