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Windows 7: Malwarebytes causes issues in Windows 7.

29 Dec 2009   #1
ljscott

Windows 7 Ultimate 64-bit
 
 
Malwarebytes causes issues in Windows 7.

I recently installed malwarebytes anti-malware free edition and ran a scan.
It detected only one problem. Off the top of my head it was something relating to a dll file.

I removed the "infection"... However it turnsout I have just deleted some sort of sytem file without knowing.

Now I can't seee anything on my desktop. For example if I copy and paste something to my desktop, or create a new file, it will not show up. However when I browse to my desktop directory (C:\Users\Administrator\Desktop) the files are there.

Is there any way I can restore my desktop so I can see what I put there?

All help would be much appreciated.

Note: If I go to display properties and change the desktop icons showing uch as computer, recycle bin etc, they also do not show.


My System SpecsSystem Spec
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29 Dec 2009   #2
Lee

Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
 
 

Yes, do a "Restore System" form the "Systems Tools" folder under Accessories in the Start Menu, or just hit the Windows key and type in System Restore.

You might try using Microsoft MSE, seems to be just a little better that Malwarbytes IMO.

Oh, and BTW "Welcome To The Seven Forums"
My System SpecsSystem Spec
29 Dec 2009   #3
Airbot

Windows 7 Ultimate x64 SP1
 
 

Try a system restore to before that happened. it would help a lot if you knew what it had detected and you let it remove, but..

Most of the time on x64, it will detect Dispaly hijhackproperties, a registry key for NoActiveDesktop Changes, which is common and not dangerous, and every time I've let it "remove the infection" it only changes the registry key from a 1 to a zero,. You can do it manually in regedit. Never has had any effects as you describe leaving it as it is, or letting MBAM "remove it"

Malwarebytes - NoActiveDesktopChanges
My System SpecsSystem Spec
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29 Dec 2009   #4
MacGyvr

Windows 7 Ultimate RTM (Technet)
 
 

Quote   Quote: Originally Posted by Lee View Post
Yes, do a "Restore System" form the "Systems Tools" folder under Accessories in the Start Menu, or just hit the Windows key and type in System Restore.

You might try using Microsoft MSE, seems to be just a little better that Malwarbytes IMO.

Oh, and BTW "Welcome To The Seven Forums"
MSE and Malwarebyte's product are not comparable. It's like apples and oranges. MSE is a "preventer" as well as a remover, but MBAM is a remover only (unless you are using the paid version. MBAM is not an anti-virus product, but is a malware remover.

FYI, I have installed MBAM on over 100 customer machines, including probably 20 running Windows 7 and it has never caused an issue.

I take offense when someone starts a thread with an ominous title like this one. It causes new users to shy away from a product that can genuinely help them. I feel in cases like this it would be responsible of the admins to change the title to something less threatening, such as "Possible issue with xxxxxxxxxxxx."
My System SpecsSystem Spec
29 Dec 2009   #5
raf051888

Windows 7 64-bit
 
 

I'm using Malwarebytes on at least 5 windows 7 PCs with no issues.
My System SpecsSystem Spec
29 Dec 2009   #6
tgmorris99

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I seem to recall that there was a False Positive issue related to some Win7 file but that it could be recovered w/o too much difficulty. A search of the Malwarebytes forums led me to the solution when it happened to me.
My System SpecsSystem Spec
29 Dec 2009   #7
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Take a look at the log file stored at:

"C:\Users\Username\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs"

Appdata is hidden , so you need to show hidden files and folders.

I never had a problem with mbam.


Quote   Quote: Originally Posted by ljscott View Post
I recently installed malwarebytes anti-malware free edition and ran a scan.
It detected only one problem. Off the top of my head it was something relating to a dll file.

I removed the "infection"... However it turnsout I have just deleted some sort of sytem file without knowing.

Now I can't seee anything on my desktop. For example if I copy and paste something to my desktop, or create a new file, it will not show up. However when I browse to my desktop directory (C:\Users\Administrator\Desktop) the files are there.

Is there any way I can restore my desktop so I can see what I put there?

All help would be much appreciated.

Note: If I go to display properties and change the desktop icons showing uch as computer, recycle bin etc, they also do not show.
My System SpecsSystem Spec
29 Dec 2009   #8
RedBirdDad

W7 Ultimate 64bit W7 Premium 64bit W7 Premium 32bit WXP Home 32bit
 
 

No issues here with MBAM on 5 different machines, both 32 and 64 bit.
My System SpecsSystem Spec
30 Dec 2009   #9
dorian hawkmoon

Windows 10 Pro (x64)
 
 

No issues either so far for 2 months.
My System SpecsSystem Spec
30 Dec 2009   #10
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Can you copy and paste the MBam .txt log into you next post? Hopefully you saved it! We can identify what was removed from that log.
My System SpecsSystem Spec
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 Malwarebytes causes issues in Windows 7.




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