SAL.xls.exe virus and resulting damage

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  1. Posts : 8
    Windows 7
       #1

    SAL.xls.exe virus and resulting damage


    I have been infected with sal.xls.exe virus and have removed it with AVG - latest version.

    My hard disk and removable disks have a $recycle.bin and System Volume Information folder on them that is hidden and unaccessable.

    I have stopped system restore and tried to delete folders. I can remove the $recycle.bin folder but not the system volume information folder. The $recycle.bin reappears.

    How do I remove them?

    I am running a HP Pavilion DV7 Notebook PC with a Intel Core i7 CPU Q820 1.73 GHz and 4 GB Ram


    Need help as my system is slowing down. Any ideas please.

      My Computer


  2. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #2

    Quickly download Hitman Pro and run a scan.
    Products - SurfRight
    Make sure you are connected to internet before you scan.
      My Computer


  3. Posts : 112
    7
       #3

    The System Volume Information stores system restore points and is undeletable.

    If any or all restore points have an infection it may be best to turn of system restore and delete all restore points through Disk Cleanup - More options then when you are clean turn system restore back on and create a new restore point.
      My Computer


  4. Posts : 8
    Windows 7
    Thread Starter
       #4

    I have run:
    1. AVG Anti virus Free V9
    2. AdAware Free V9 anti Spy and AntiRootkit
    3 cCleaner V2.28.1091 (Latest)
    4. AML Free Registery cleaner
    5. HiJack this

    I need to delete the $Recycle.bin and System Volume Information folders to clean up the disk and stop the virus reappearing.

    In regedit I have set the values for Hidden files to 1 so I can see the folders but I can not delete them.

    Any ideas?
      My Computer

  5.    #5

    It's undeletable from windows. One of the major benefits of dual booting linux and windows is the ability to get into protected system folders including system volume information and delete files that would otherwise be impossible to remove. It comes in very handy for cleaning out infected HDDs, with almost no chance of spreading the virus/trojan/malware to my own computer. Something to consider trying.
      My Computer


  6. Posts : 8
    Windows 7
    Thread Starter
       #6

    If it's undeletable from windows how can I stop it reinstalling $Recycle.Bin and how can I remove infected part of System Volume Information? I have turned off system restore.
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    The Recycle Bin folder is put there because OS files are shown in Folder Options. If you don't like it, you can Hide Protected OS files in Folder Options or disable Recycle Bin for that drive.

    Right-click on the Recycle Bin and select Properties.
      My Computer


  8. Posts : 112
    7
       #8

    bw587 see if you can get a quick scan down with Malwarebytes. Update first before scanning.

    The follow what Dinest suggested and do a scan with Hitman Pro.

    |MG| Malwarebytes Anti-Malware 1.44 Download
      My Computer


  9. Posts : 11,840
    64-bit Windows 8.1 Pro
       #9

    If you dont have a system image that you can restore from, you will need to do a clean install...
      My Computer


  10. Posts : 8
    Windows 7
    Thread Starter
       #10

    If I can get into the system volume Information folder I can delete the malicious files. However I can see the folder in Explorer but I can't access the folder. Is there a way to get into the folder. There must be a setting somewhere to grant access.
      My Computer


 
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