Hello all,
We are currently investigating this issue and hopefully we will release fix shortly. In case you will receive the "Services are not responding message" again, we would like you to follow the steps bellow :
1. Open My Computer.
2. Browse to
C:\Program Files\BitDefender\BitDefender 2010
- considering that BitDefender was installed on the default C partition
3. Double-click on the supporttool.exe file ;
4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
5. Go to the desktop, upload the report on sendspace.com then send me a PM with the download link .
If there are users that have Windows Vista or Windows 7 , in the moment when they encounter this message we would like them to follow the next instructions if possible:
1. Open Task Manager and click on the Processes tab . Task Manager can be opened in multiple ways :
• simultaneously press the Ctrl+Shift+Esc or Ctrl+Shift+Del keys ;
• click on Start from Windows , choose Run , type “taskmgr” and click on Ok after that;
• right click on your task bar and choose Task Manager ;
2. Right click on the vsserv.exe process and select the 'Create Dump File' option;
3. A message will appear letting you know where the Dump file is located;
4. Go to that location, upload the file on sendspace.com then post here the download link.
Please accept our apologizes for any inconveniences this situation might have caused.
We are looking forward to your reply.
Thank you.