Avast no longer automatically updating on new W7 laptop

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manhunter2826

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Hi all, need your help here. I have used avast for several yrs on my xp laptop and it always automatically updates once, sometimes twice, a day. I now have a brand new laptop with pre-installed windows 7. Absolutely no probs whatsoever and loving W7. But since Thursday when i bought laptop and immediately installed avast it is no longer automatically updating itself. I have Home Premium 64-bit; is there some kind of known problem or does it need updating less on 64-bit/ I would hardly think so:huh:.

Since Thursday I have manually updated avast and it insists 'program is up to date etc' but today i manually updated and it did update to release date 13/3/2010. But it should not need manual intervention on my part.

My update settings are set as default: automatic update and my proxy settings are also default: Auto detect (use Internet Explorer settings) although I use Firefox. I have just noticed the Update Options menu and this is set to auto-update every 240 mins.

Can anyone help or enlighten me. Thanks as always for your help folks.
 

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Windows XP - Now Windows 7 Home Premium (64-bit).
Hi there, thinking that you're using the Avast 5 latest version, it updates automatically. Reinstall the program and see if it helps. :)
 

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Yes indeed D : 5.0.462. I suppose I could reinstall; just wondering if there was something wrong with my settings. I can't understand why it does not automatically update. Anyone else and ideas? Thanks.
 

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Windows XP - Now Windows 7 Home Premium (64-bit).
Well I guess Avast 5 has lots of bugs. I have mentioned one bug here.
Hence I uninstalled Avast and will wait till it becomes stable. :)
 

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Windows® 8 Pro (64-bit)Intel® Core™ i5 Processor 2467M (1.60GHz, 3MB...6GB DDR3 System Memory at 1,333MHz (on BD 4GB...AMD Radeon™ HD7550M 1GB DDR3 (Ext. Graphic)
Computer Manufacturer/Model Number
Samsung NP530U4B-S02IN
OS
Windows® 8 Pro (64-bit)
CPU
Intel® Core™ i5 Processor 2467M (1.60GHz, 3MB L3 Cache)
Motherboard
Samsung Electronics
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6GB DDR3 System Memory at 1,333MHz (on BD 4GB + 2GB x 1)
Graphics Card(s)
AMD Radeon™ HD7550M 1GB DDR3 (Ext. Graphic)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
35.56cm (14.0) SuperBright 300nit HD LED Display
Screen Resolution
1366x768
Hard Drives
1TB S-ATA II Hard Drive (5400RPM) with ExpressCache 16GB SSD
Internet Speed
sucks
Antivirus
Microsoft Security Essentials
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Google Chrome (Sync enabled)
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Yes, I did see that post before. Such a shame really; and I know Avast is free and it's an awesome antivirus package but I'm really surprised they are not resolving these problems. Perhaps it's just affecting 64-bit windows I don't know...puts me in a dilemma as I really love Avast. Oh well.
 

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Windows XP - Now Windows 7 Home Premium (64-bit).
manhunter just use the 4.8 version til the 5v is fixed thats what i have done :D
 

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Computer Manufacturer/Model Number
self build
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win 7 ultimate32bit, Win8.1pro wmc 32bit
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amd phenom x4 9600
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asus m2n32-sli deluxe
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artic freezer64 pro + 7 case fans
pebbly said:
manhunter just use the 4.8 version til the 5v is fixed thats what i have done :D
Click to expand...
Pebb, you know what, that's a really good idea, although I had no problems with version five on xp. Do you know where i can download 4.8 from? Thanks again P. :)
 

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manhunter2826 said:
pebbly said:
manhunter just use the 4.8 version til the 5v is fixed thats what i have done :D
Click to expand...
Pebb, you know what, that's a really good idea, although I had no problems with version five on xp. Do you know where i can download 4.8 from? Thanks again P. :)
Click to expand...

is it not available any longer on the site? i will do a search brb :)
 

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win 7 ultimate32bit, Win8.1pro wmc 32bitamd phenom x4 9600corsair twinxs 2x2gb2x nvidia 1gb 8500gt
Computer type
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Computer Manufacturer/Model Number
self build
OS
win 7 ultimate32bit, Win8.1pro wmc 32bit
CPU
amd phenom x4 9600
Motherboard
asus m2n32-sli deluxe
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corsair twinxs 2x2gb
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2x nvidia 1gb 8500gt
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onboard
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23" PB Viseo 233d
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maxtor sata 500gb
maxtor sata 320gb
fujitsu sata200gb
PSU
oryxx tornado 750w
Case
thermaltake xaser lll
Cooling
artic freezer64 pro + 7 case fans
pebbly said:
manhunter2826 said:
pebbly said:
manhunter just use the 4.8 version til the 5v is fixed thats what i have done :D
Click to expand...
Pebb, you know what, that's a really good idea, although I had no problems with version five on xp. Do you know where i can download 4.8 from? Thanks again P. :)
Click to expand...

is it not available any longer on the site? i will do a search brb :)
Click to expand...
I had a quick look and it prompts only for version five. Sorry to be a pain and thanks for your help. Otherwise I might have to switch to MSE. A shame as I've always loved avast.
 

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Windows XP - Now Windows 7 Home Premium (64-b...
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Windows XP - Now Windows 7 Home Premium (64-bit).

My Computer My Computer

At a glance

win 7 ultimate32bit, Win8.1pro wmc 32bitamd phenom x4 9600corsair twinxs 2x2gb2x nvidia 1gb 8500gt
Computer type
PC/Desktop
Computer Manufacturer/Model Number
self build
OS
win 7 ultimate32bit, Win8.1pro wmc 32bit
CPU
amd phenom x4 9600
Motherboard
asus m2n32-sli deluxe
Memory
corsair twinxs 2x2gb
Graphics Card(s)
2x nvidia 1gb 8500gt
Sound Card
onboard
Monitor(s) Displays
23" PB Viseo 233d
Screen Resolution
1920x1080
Hard Drives
maxtor sata 500gb
maxtor sata 320gb
fujitsu sata200gb
PSU
oryxx tornado 750w
Case
thermaltake xaser lll
Cooling
artic freezer64 pro + 7 case fans
Thanks Peb, I might give that a go. I am reluctant to go back to version 4.8 but might not have a choice. Does anyone still think there might be a prob with my settings after reading my first post? I'd also like to say that Avast is 'running'; the small icon rotates as i browse the web etc. It's purely a problem with automatically updating that I have - and cannot understand why. Thanks.
 

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Windows XP - Now Windows 7 Home Premium (64-bit).
Update settings - proxy
Finally, click on "Test connection" to test whether the internet connection (based on the entered settings) works.
Click to expand...


This if from the avast help info program and the Test connection button is missing from my settings. Weird! Really wish avast would resolve these problems; it's always been really reputable in the past.
 

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Windows XP - Now Windows 7 Home Premium (64-bit).
manhunter did you do as Dinesh said and tried a reinstall ? just could be a bad install uninstall and run ccleaner then reinstall ,it may help :(
 

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win 7 ultimate32bit, Win8.1pro wmc 32bitamd phenom x4 9600corsair twinxs 2x2gb2x nvidia 1gb 8500gt
Computer type
PC/Desktop
Computer Manufacturer/Model Number
self build
OS
win 7 ultimate32bit, Win8.1pro wmc 32bit
CPU
amd phenom x4 9600
Motherboard
asus m2n32-sli deluxe
Memory
corsair twinxs 2x2gb
Graphics Card(s)
2x nvidia 1gb 8500gt
Sound Card
onboard
Monitor(s) Displays
23" PB Viseo 233d
Screen Resolution
1920x1080
Hard Drives
maxtor sata 500gb
maxtor sata 320gb
fujitsu sata200gb
PSU
oryxx tornado 750w
Case
thermaltake xaser lll
Cooling
artic freezer64 pro + 7 case fans
pebbly said:
manhunter did you do as Dinesh said and tried a reinstall ? just could be a bad install uninstall and run ccleaner then reinstall ,it may help :(
Click to expand...
OK, will do now, thanks Peb and dinesh too. Will let u know in a few minutes.
 

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Windows XP - Now Windows 7 Home Premium (64-bit).
ok, good luck :thumbsup:
 

My Computer My Computer

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win 7 ultimate32bit, Win8.1pro wmc 32bitamd phenom x4 9600corsair twinxs 2x2gb2x nvidia 1gb 8500gt
Computer type
PC/Desktop
Computer Manufacturer/Model Number
self build
OS
win 7 ultimate32bit, Win8.1pro wmc 32bit
CPU
amd phenom x4 9600
Motherboard
asus m2n32-sli deluxe
Memory
corsair twinxs 2x2gb
Graphics Card(s)
2x nvidia 1gb 8500gt
Sound Card
onboard
Monitor(s) Displays
23" PB Viseo 233d
Screen Resolution
1920x1080
Hard Drives
maxtor sata 500gb
maxtor sata 320gb
fujitsu sata200gb
PSU
oryxx tornado 750w
Case
thermaltake xaser lll
Cooling
artic freezer64 pro + 7 case fans
One thing to check that caused me some problems - make sure that the "My computer is permanently connected to the Internet" is checked, in the avast settings

For some reason my install did not do this on install, and I had the same issue with no auto update. Do this even if you have dial-up connection, and as long as you are on-line when Avast is set to update it should do so. If you are off-line, avast will keep trying to connect and it should update the next time you go on-line
 

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Had a look at my install on a xp box and found some settings that might affect your updates. I did not have the test connect button. Maybe your firewall is blocking you? Good luck to you with this problem. :)
avast5 setiings2.JPG
 

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Barman58 said:
One thing to check that caused me some problems - make sure that the "My computer is permanently connected to the Internet" is checked, in the avast settings

For some reason my install did not do this on install, and I had the same issue with no auto update. Do this even if you have dial-up connection, and as long as you are on-line when Avast is set to update it should do so. If you are off-line, avast will keep trying to connect and it should update the next time you go on-line
Click to expand...

thank you Barman58, you amaze me , always come up with the best answer :D
 

My Computer My Computer

At a glance

win 7 ultimate32bit, Win8.1pro wmc 32bitamd phenom x4 9600corsair twinxs 2x2gb2x nvidia 1gb 8500gt
Computer type
PC/Desktop
Computer Manufacturer/Model Number
self build
OS
win 7 ultimate32bit, Win8.1pro wmc 32bit
CPU
amd phenom x4 9600
Motherboard
asus m2n32-sli deluxe
Memory
corsair twinxs 2x2gb
Graphics Card(s)
2x nvidia 1gb 8500gt
Sound Card
onboard
Monitor(s) Displays
23" PB Viseo 233d
Screen Resolution
1920x1080
Hard Drives
maxtor sata 500gb
maxtor sata 320gb
fujitsu sata200gb
PSU
oryxx tornado 750w
Case
thermaltake xaser lll
Cooling
artic freezer64 pro + 7 case fans
thanks barman and myz also; i only use inbuilt W7 firewall and have not changed any settings; I was thinking firewall was not the issue as i can manually update avast - no errors etc. Just downloading again now and will take another look. thanks all :)
 

My Computer My Computer

At a glance

Windows XP - Now Windows 7 Home Premium (64-b...
OS
Windows XP - Now Windows 7 Home Premium (64-bit).
One thing to check that caused me some problems - make sure that the "My computer is permanently connected to the Internet" is checked, in the avast settings
Click to expand...
OK folks, Peb, I did as u suggested: removed, ran ccleaner, downloaded and installed version five again. Barman, thanks, as done as u suggested (this was unticked before). Only time will tell I suppose but this does look promising: as soon as I installed it fetched the updates automatically as it usually does. Thanks so much for all your help. I will leave the thread open perhaps until the next update - that way i will know conclusively.
 

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Windows XP - Now Windows 7 Home Premium (64-bit).
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