McAfee update is locking users out of their systems

Dark Nova Gamer

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Neowin.net said:
Wide spread reports are hitting the web that McAfee Antivirus update is causing major issues with end users PC’s. Reports are coming in that the “update to Dat 5958” is killing SVCHOST.exe.

As reports are surfacing in our forums and across the web, the issue appears to be wide spread and u2_storm is saying that “We have received thousands of reports indicating some issues with McAfee DAT 5958 causing Windows XP SP3 clients to be locked out”. Currently the only possible solution may be to downgrade your client to downgrading to 5957 and restoring SVChost.exe.

Read the full article here.
 

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WOW! The latest is that McAfee will have a fix today 4/21/10
 

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Hmm, I recommend using: Avira, Malware Anti Bytes, and Online Armor.

And I recommend using Microsoft Security Essentials, but that doesn't change much for the users of McAfee right now. :)
 

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Computer Manufacturer/Model Number
Custom | Whitebox
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Windows 7 Ultimate, OS X 10.7, Ubuntu 11.04
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Intel E6750 @ 3.80GHz
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Gigabyte GA-EP45-UD3L (Revision 1.1)
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2x2GB & 2x1GB (6GB) OCZ Reaper 1066MHz @ 1080MHz
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EVGA nVidia GTX 260 896mb (216 Core) FTW Edition
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Realtek ALC888
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21" VIZIO TV
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1680x1050 @ 60Hz
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Western Digital WD6401AALS - 640GB
Hitachi HDP725016GLA380 - 160GB
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Corsair 750W
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NZXT Nemesis Elite
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Thermaltake SpinQ
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Logitech Wireless S520 - Microsoft Wireless Arc Mouse
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Download: 20mbps, Upload: 3mbps
Buggy McAfee Update

Fortunate for Windows Vista & Windows 7 folks, this only affected Windows XP PCs:

Early reports attributed the widespread problems to a routine McAfee update that caused computers with Microsoft's Service Pack 3 installed to incorrectly identify a legitimate operating system component as containing a virus.

A McAfee representative confirmed the problem to CNET, and said the buggy update code had been removed from the company's servers and that a fixed version would be made available shortly.

"McAfee is aware that a number of customers have incurred a false-positive error due to incorrect malware alerts on Wednesday, April 21. The problem occurs with the 5958 virus definition file (DAT) that was released on April 21" at 6 a.m. PT, the company said in a statement.
Buggy McAfee update slams Windows XP PCs | Security - CNET News

ICS reported that it was a false positive which identifies a regular Windows binary, "svchost.exe", as "W32/Wecorl.a", a virus.

Recovery information at ICS: McAfee DAT 5958 Update Issues
 

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Windows 7 & Windows Vista Ultimate
As I understand it, the bad update affected only Windows XP, SP3 PCs, not Windows Vista or Windows 7.

McAfee released an updated DAT file, and an "EXTRA.DAT" file to fix the problem. An EXTRA.DAT file is a patch to just fix the bad signature. McAfee's support web sites currently respond slowly and are down at times, likely due to the increased load caused by this issue.
More at ICS: McAfee DAT 5958 Update Issues

McAfee Knowledgebase Article: https://kc.mcafee.com/corporate/index?page=content&id=KB68780
EXTRA.DAT file: W32/Wecorl.a | Virus Profile & Definition | McAfee Inc..
 

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What is happening to virus programs? Last month, it was BitDefender which caused BSOD on millions of machines. I personally was a fan of Norton but I switched to Microsoft Security Essentials. People should try it =)
 

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My Computer

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Custom | Whitebox
OS
Windows 7 Ultimate, OS X 10.7, Ubuntu 11.04
CPU
Intel E6750 @ 3.80GHz
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Gigabyte GA-EP45-UD3L (Revision 1.1)
Memory
2x2GB & 2x1GB (6GB) OCZ Reaper 1066MHz @ 1080MHz
Graphics Card(s)
EVGA nVidia GTX 260 896mb (216 Core) FTW Edition
Sound Card
Realtek ALC888
Monitor(s) Displays
21" VIZIO TV
Screen Resolution
1680x1050 @ 60Hz
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Western Digital WD6401AALS - 640GB
Hitachi HDP725016GLA380 - 160GB
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Corsair 750W
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NZXT Nemesis Elite
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Thermaltake SpinQ
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Logitech Wireless S520
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Logitech Wireless S520 - Microsoft Wireless Arc Mouse
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Download: 20mbps, Upload: 3mbps

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HP PAVILION P7-1071sc,TOSHIBA P200, HP G62
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Kaspersky Internet Security 2013
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I work for a large local hospital, and we were hit by this screw up today. I am still working on a tool to automate the fix for our tech's at offsite locations.

If the machine pulled down the bad dat file there are two methods for fixing it.

If its domain connected, you can push a gpo to the machine to copy the extra.dat file that mcafee has distributed. Then if its not working (only a small percentage of machines) boot into winpe and copy the backup copy of svchost.exe to the system32 directory.

If the machine is not domain joined the quickest solution is to boot directly to winpe and copy both files from it.
 
Last edited:

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McAfee seems to be joining the "Kill XP get Windows 7" approach...:D
 

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My Computer

Computer Manufacturer/Model Number
Custom | Whitebox
OS
Windows 7 Ultimate, OS X 10.7, Ubuntu 11.04
CPU
Intel E6750 @ 3.80GHz
Motherboard
Gigabyte GA-EP45-UD3L (Revision 1.1)
Memory
2x2GB & 2x1GB (6GB) OCZ Reaper 1066MHz @ 1080MHz
Graphics Card(s)
EVGA nVidia GTX 260 896mb (216 Core) FTW Edition
Sound Card
Realtek ALC888
Monitor(s) Displays
21" VIZIO TV
Screen Resolution
1680x1050 @ 60Hz
Hard Drives
Western Digital WD6401AALS - 640GB
Hitachi HDP725016GLA380 - 160GB
PSU
Corsair 750W
Case
NZXT Nemesis Elite
Cooling
Thermaltake SpinQ
Keyboard
Logitech Wireless S520
Mouse
Logitech Wireless S520 - Microsoft Wireless Arc Mouse
Internet Speed
Download: 20mbps, Upload: 3mbps
April 22nd, 2010, 08:02 GMT

A malware definitions update pushed by antivirus giant McAfee to its customers yesterday contained a buggy detection routine that caused millions of computers to go into a reboot loop. The severe system instability issue resulted from erroneous blocking of the critical svchost.exe file on computers running Windows XP SP3.

The problematic update, identified as the 5958 DAT, detected the svchost.exe file on Win XP SP3 systems as being infected with new variants in the Wecorl family of malware. According to Microsoft, svchost.exe is a vital Windows system file in charge of loading services that run from DLLs.

McAfee released a corrected update, DAT 5959, hours after the bogus definition went out. However, the fix has to be deployed to affected systems manually in Safe Mode, a nightmare for IT staff in large enterprises with thousands of computers. Additionally, if the svchost.exe file has been deleted or quarantined, it must be restored from backup locations. The procedure is described in more detail in a McAfee knowledge base article associated with this incident.

Source -
McAfee Definitions Update Crashes Millions of Computers - svchost.exe tagged as malicious on Win XP SP3 systems - Softpedia
 

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