New
#1
Roadrunner Complaint
I got this e-mail from my service provider. Is this lagit? I have three computers in my home. Using a router. I check them all everyweek or so for spyware, malware, etc. Using Malwarebytes, spybot, super anti spyware,running virus scans, keeping them clean. How can I find out, or know for sure if one of them is in fact infected? Is there a program I can use to test one of my PC'S? Thanks for the help.
Road Runner has received complaints (with data) showing that a computer connected to
the cable modem assigned to your Road Runner account has been used to send mass
quantities of SPAM or UCE (unsolicited commercial email).
After reviewing the complaint data, it appears that your PC may be infected with malicious
software and is being hijacked and used as a "zombie" mail relay (or as part of a "botnet").
A botnet is a network of zombie computers that are infected with code that allows an unauthorized user
to control them via the Internet. These computers can be used to spread spam, launch denial-of-service
attacks against web sites, and conduct fraudulent activities.
The following news link provides addtional information:
http://www.rrsecurity-abuse.com/index.php
NOTE: If you are experiencing problems with the links provided in this message, try copying
and pasting them into the address bar of your browser window.
If you're sure no one has used your computer to send SPAM, then your PC is probably infected
with malware and is actively being exploited.
Please note that these messages are most often NOT being sent from your email address or
email application, but rather from a piece of malicious software running on your PC. You many have also noticed your PC running slowly or acting strangely due to this activity. Here's a Link that might be helpful.
http://vil.nai.com/vil/averttools.aspx
Due to the difficulty in locating and identifying these malware components, we recommend that you
reinstall your operating system or have your computer professionally serviced as most antivirus programs
rarely detect these types of problems.
Because this activity does put our network at risk, as well as the service of our other customers, we do ask that you
reply to this email indicating action has been taken to resolve this issue. Additional complaints of this type may result
in the temporary interruption (without prior notice) of your service until the PC has been secured.
Thank you in advance for your cooperation in helping stop the spread of this problem.
Sincerely,
TW Wisconsin Road Runner Abuse Team