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Windows 7: no antivirus

27 Jun 2010   #1

no antivirus

woke up this morning and antivirus would not open, even after uninstall and reinstall. would not accept a different type either? i tried it from thumbdrive and still nothing. any ideas ? i tried restore with different dates and still nothing.

My System SpecsSystem Spec
27 Jun 2010   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install


Check the time on the clock bottom right.

If that is OK sounds like it could be a virus

Take this free and safe online test

If you can get on to other sites, but cannot take the test, pretty sure you are infected
My System SpecsSystem Spec
27 Jun 2010   #3

Microsoft Community Contributor Award Recipient


What AV are you using?
My System SpecsSystem Spec

27 Jun 2010   #4

Windows 7 & Windows Vista Ultimate

Hi, watcher6342.

Without knowing more, I suggest you try the following:

1) Select Safe Mode with Networking. (To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard. Using the arrow keys on your keyboard, select Safe Mode with Networking and press Enter on your keyboard. Windows will now boot into safe mode with networking and prompt you to login as a user.)

Please start Internet Explorer, and when the program is open, do the following:
-- click on the Tools menu and then select Internet Options.
-- click on the Connections
-- click on the Lan Settings button tab
-- under the Proxy Server section, please uncheck the checkbox labeled "Use a proxy server for your LAN"
-- press the OK button to close this screen. Then press the OK button to close the Internet Options screen.

2. Please download rkill from one of the following links and save to your Desktop:

One, Two,Three or Four
  • Double-click rkill to run.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave rkill on the Desktop until otherwise advised.
  • Do NOT restart your computer after running rkill as the malware program(s) will start again.
Notes: If you you receive security warnings about rkill, please ignore and allow the download to continue.

3. Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, be sure Quick scan is selected, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample:
  • Click Remove Selected.

Let us know how you make out.
My System SpecsSystem Spec

 no antivirus

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