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Windows 7: MSE Update problem since Client Upgrade

30 Jun 2010   #1
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
MSE Update problem since Client Upgrade

Is anyone else having a problem with the updates for MSE since the Client Upgrade package?

Some of the updates I've gotten have not installed the 1st time and I've had to hit the "Try Again" button to get them to install. This morning I had to hit the button 2X to get it installed.

Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB972696 (Definition 1.85.1149.0).
I've done some searching on this, and haven't found a definite fix. But apparently other people are having the same issues. Anyone else find/know anything?

My System SpecsSystem Spec
30 Jun 2010   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1

There may be a conflict or you could have malware ... have you run an anti-malware such as MBam ( Malwarebytes' Anti-Malware), just to make sure you're not infected?
|MG| Malwarebytes Anti-Malware 1.46 Download
My System SpecsSystem Spec
30 Jun 2010   #3
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10

I have Mbam and ran it just yesterday, full sys scan, also with McAfee (although that's not saying much). Everything was clear. Also ran a full scan with MSE this morning. All clear (knock on wood)

The 1st update failed, the second went in with no probs, the 3rd, 4th & 5th failed and I had to click "try again".
My System SpecsSystem Spec

30 Jun 2010   #4

Windows 7 & Windows Vista Ultimate

Hi, Borg386.

This is the Microsoft KB Article that relates to the "Installation Failure" error code you received: You receive error code 0x80070643 or error code 0x643 when you use the Windows Update or Microsoft Update Web sites to install updates.

However, the attached screen copy points to Code 80070002, which has a corresponding Microsoft Fix it solution. I suggest you try that first. See You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services.

Please let us know how you make out.
My System SpecsSystem Spec
01 Jul 2010   #5
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10

Thanks Jacee & Corrine, I think I found something relevant.

Ever since that problem with the MSE updates about 2 or 3 weeks ago (when you clicked on the update button, it wouldn't update), I've been using the Windows Updater to install the new defs.

This morning, I tried clicking on the MSE update button when Windows update showed a new def was available and it d/l ed and went right in.

So I'm thinking since they did an update for the Client, maybe there's some kind of conflict if you use the Windows Updater to install it? I tried installing 2 other updates that were not related to MSE and they went in fine.

I did look at those articles Corrine, I found the 1st one in my search, but didn't find the second one, thanx for the link.

I saved the link for future ref & I'll have to see if it continues to work good. Digging deep into the logs to check on the ones that didn't install the 1st time, I find that the hash file was read as incorrect.

Thank you

BTW....Adobe is up to it's old tricks. I updated the Reader yesterday and noticed some activity this morning, so I checked the MSConfig and sure enough, it had set the reader and acrobat manager to launch at startup. !@#$%^&* Adobe!

AND MBam was set to start up too for some odd reason, that could have also been a factor.
My System SpecsSystem Spec
01 Jul 2010   #6

Windows 7 & Windows Vista Ultimate

Don't you just hate programs that take it upon themselves to add to startup! I use WinPatrol to easily manage what will start with Windows -- as well to delay startup of others. (BillP Studios - WinPatrol 18)
My System SpecsSystem Spec
01 Jul 2010   #7

Windows 7 Ultimate x64

Have exactly the same problem,tried everything,uninstalled it,try to install it again after downloading it from Microssoft Download Center,but same result,near the end of instalation,it just acts as it does something,but nothing for more then 30 minutes,then had to cancel it.
Still,while system reverting the process,I've opened Program files,and discovered MSE installed near 9 megs of data.
My System SpecsSystem Spec
01 Jul 2010   #8

Win7 Home Premium x64 SP1, Archlinux x86_64. Elementary Luna

Had same issue... mine uninstalled it self after i guess messing around and then canceling big deal after it and..problem solved.
My System SpecsSystem Spec
02 Jul 2010   #9

Windows 7 Ultimate 64 bit

System Restore did the trick for me.... THANK YOU CORRINE!
My System SpecsSystem Spec
02 Jul 2010   #10

Windows 7 & Windows Vista Ultimate

Glad to hear it, Carolyn. (Hope things are settling down. I've missed you at MRU & SC.)
My System SpecsSystem Spec

 MSE Update problem since Client Upgrade

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