Windows Platform Update KB2670838 Broke MUCH More Than Just Aero!

Page 2 of 2 FirstFirst 12

  1. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #11

    A Guy said:
    Before a clean install, a repair install may be a better alternative. I see a plethora of issues caused by KB2670838, including aero, gaming displays, even black background in office apps. I have yet to find any fix beyond most uninstalling the update. You might wait and see if other members don't chime in here, we are all over the world.

    Repair Install

    I'll keep looking. A Guy
    Thank you Bill for your speedy reply. I had also looked into the problems and there's indeed a very long list of issues that this nasty update has caused. I will definitely look into the repair install and prepare my computer for it. I highly appreciate the valuable time you have put into helping me, I will see what I can do and will keep tabs on this thread.

    Thanks,
    HeroKhar
      My Computer


  2. Posts : 53,363
    Windows 10 Home x64
       #12

    Just as a test, boot to safe mode and see if your mouse still goes off screen. Not sure if you can try a screen shot in safe mode. Do you have a 2nd monitor to hook up? Started searching "phantom monitors", but most either had a 2nd monitor at some point, had the phantom showing in device manager, or resolution settings, etc. A Guy
      My Computer


  3. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #13

    A Guy said:
    Just as a test, boot to safe mode and see if your mouse still goes off screen. Not sure if you can try a screen shot in safe mode. Do you have a 2nd monitor to hook up? Started searching "phantom monitors", but most either had a 2nd monitor at some point, had the phantom showing in device manager, or resolution settings, etc. A Guy
    Hello Bill, thanks for your reply, I will try booting onto Safe Mode when I get the chance, defnitely something to try. I am beginning to think that the update my have remove my Windows 7 Graphics Stacks were removed and replaced with Windows 8's, then Win8's was removed after uninstalling the updates (IE10 and Platform Update) and Win7's not restored. Windows 8's Graphics Stack doesn't have Aero Glass, so it's just not there to support it and the necessary processes are running (dwm.exe, etc) but as there aren't the Stacks, it cannot be displayed. Is there any way of putting the Win7 Stacks back? I think it was a part of DirectX or something and not standalone, but I am not totally sure.

    I am probably not making sense here (It's late at night haha) but that's another thing I can come up with. I hope you can make sense of it and hopefully give my a response :)

    Thanks again for your time!
    HeroKhar
      My Computer


  4. Posts : 53,363
    Windows 10 Home x64
       #14

    The repair install would have the best chance of restoring anything missing. If you have never had windows 8, I don't see any way that update would have that effect. It is a precursor to IE10, but not as it relates to Windows 8. A Guy
      My Computer


  5. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #15

    A Guy said:
    The repair install would have the best chance of restoring anything missing. If you have never had windows 8, I don't see any way that update would have that effect. It is a precursor to IE10, but not as it relates to Windows 8. A Guy
    Hey Bill, it's been a while since I've been on the forums. But I just reinstalled Windows 7. I did a 100% clean install and backup beforehand of course. I decided it was time to do one anyway and that my PC had been way past the point of being repairable through a repair install so I did a clean install to speed it up (it was sluggish) and just get back on my feet with my trusty PC :)

    Thank you so much for your help, I really appreciate it! All my problems are fixed, got Aero Glass, more responsive and just overall better which is expected from a brand new installation. Thanks again for your kind and thoughtful assistance, I hope to see you again some time on the forums!

    Best wishes,
    HeroKhar
      My Computer


  6. Posts : 53,363
    Windows 10 Home x64
       #16

    Good to hear. A suggestion may be to make system images of it in it's current state, after updates, and programs, etc. A better starting point then a clean install in the future, just a thought. Glad you are motoring along again as usual

    A Guy
      My Computer


  7. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #17

    A Guy said:
    Good to hear. A suggestion may be to make system images of it in it's current state, after updates, and programs, etc. A better starting point then a clean install in the future, just a thought. Glad you are motoring along again as usual

    A Guy
    Of course, I should do that. I will keep it in mind for the future as it would be VERY helpful. Thank you for your help! :)

    ~HeroKhar
      My Computer


 
Page 2 of 2 FirstFirst 12

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 03:04.
Find Us