Acer Aspire 4530 Laptop does not shut down, but just restart

[Raquitico]

The vendor McAfee anti-virus stopped to work 2 days ago. Every time I try to open it just show a white big window but without nothing of its features as before. Just saying that this is my first suspicion of the main problem. Now the laptop never again can shutdown but only re-start.

Here was the error message:
[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7601.2.1.0.768.3[/FONT]
[FONT=&quot] Locale ID: 1033[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 9f[/FONT]
[FONT=&quot] BCP1: 00000003[/FONT]
[FONT=&quot] BCP2: 87414030[/FONT]
[FONT=&quot] BCP3: 82F43AE0[/FONT]
[FONT=&quot] BCP4: A341B910[/FONT]
[FONT=&quot] OS Version: 6_1_7601[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]


what can I do?

If this is not the proper forum for this, please tell me where.

Thanks

Raquitico

 

[YoYo155]

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