bryantjcoffey
New member
Hey all,
I am having a helluva time with CS4 right now, and I'm having two issues.
1) The licensing information for everything that requires a license is not accepting the license, which I called Adobe (who was no help) and they confirmed that the license was working properly on there end.
2) CS4 will not uninstall so I can re-install. When I try to uninstall I get an message that says "Stop running this script? A script on this page is causing your web browser to run slowly. If it continues to run, your computer might become unresponsive. Yes or No?" When no is selected 3 times a new error comes up saying "System Check Critical errors were found in setup for Adobe Creative Suite 4 Master Collection: The installer database is invalid: please re-install the product from the original media. Please see the Setup log file for details. Click quit to exit setup.
2B) When yes is selected the status bar on preparing to uninstall goes to the end as if to be finished and just sits there. The program responds however it just sits there.
I'm really at a loss, have been on the phone with Adobe for 5 hours today alone and I'm running out of patience with them. 2 questions I have is does anyone know how to fix this, and does anyone know where the Setup Log is located for CS4? If I can find it maybe I can post that result and someone who knows logs might be able to see what I cannot see. Thanks.
I am having a helluva time with CS4 right now, and I'm having two issues.
1) The licensing information for everything that requires a license is not accepting the license, which I called Adobe (who was no help) and they confirmed that the license was working properly on there end.
2) CS4 will not uninstall so I can re-install. When I try to uninstall I get an message that says "Stop running this script? A script on this page is causing your web browser to run slowly. If it continues to run, your computer might become unresponsive. Yes or No?" When no is selected 3 times a new error comes up saying "System Check Critical errors were found in setup for Adobe Creative Suite 4 Master Collection: The installer database is invalid: please re-install the product from the original media. Please see the Setup log file for details. Click quit to exit setup.
2B) When yes is selected the status bar on preparing to uninstall goes to the end as if to be finished and just sits there. The program responds however it just sits there.
I'm really at a loss, have been on the phone with Adobe for 5 hours today alone and I'm running out of patience with them. 2 questions I have is does anyone know how to fix this, and does anyone know where the Setup Log is located for CS4? If I can find it maybe I can post that result and someone who knows logs might be able to see what I cannot see. Thanks.
My Computer
- Computer Manufacturer/Model Number
- HP E9280T, Macbook Pro 2.33 GHz
- OS
- Windows 7, Mac OS X
- CPU
- Intel Core i7-975 Extreme Edition @ 3.33 GHz
- Memory
- 9GB
- Graphics Card(s)
- ATI Radeon HD 4850
- Sound Card
- Integrated 7.1 Surround Sound from HP
- Monitor(s) Displays
- Hannspree HF237 23" Widescreen Multi-Function LCD Monitor
- Screen Resolution
- 1080P
- Hard Drives
- 750 GB WD Caviar Blue, 300 GB WD VelociRaptor 10,000 RPM
- PSU
- Standard HP Power Supply
- Case
- Standard HP E9280T Case
- Cooling
- Standard Cooling
- Keyboard
- Standard Keyboard
- Mouse
- Standard Mouse
- Internet Speed
- Comcast Hi-Speed 10MPBS or so...
