Solved After fresh install, only power button wakes laptop from sleep

[Ranger4]

This is probably a stupid suggestion, but have you tried pressing a keyboard key twice in quick succession to see if that will wake it from sleep.

 

[tgp1994]

Hey, no question is stupid here. I'm willing to try just about anything. I did several double taps around the keyboard without success. I'm kind of concerned that there isn't a Power Management tab for the input devices in question, while things like my network adapters do...

 

[Ranger4]

Try changing the Power option from High Performance to Balanced, then reboot & see if that makes a difference.

 

[tgp1994]

It was actually on Balanced for quite a while, then when I installed the HP Power Plan download, that became the default Power Plan (it's named HP Power Saver or something like that) so I guess I've already tried Balanced. It was my desktop that's on High Performance.

 

[Ranger4]

We need to go back to the very beginning I think. What version of Windows was on your laptop before you installed the SSD & Windows Pro. You have said that the Wake from Sleep worked before, so what has changed?, which is what we have to be looking for.

Did you update the BIOS & other HP updates because there was this problem or did you just update them because of the new install.

The HP laptop you have apparently was first released in 2008 & came with Windows Vista, so presumably you have updated it to Windows 7 in the meantime & now reinstalled Windows Pro.

Just as a matter of interest is Windows Pro activated?.

Sorry for all the questions, but we need to go through a process of elimination to see if we can find the cause & hopefully rectify it.

 

[tgp1994]

The version before was the same - Windows 7 Professional 64-bit SP1. I don't think much has changed, which has me really stumped too. Basically before I installed the SSD, the DVD drive was installed. So I had to remove that for the SSD. Otherwise I can't think of anything that has changed, besides having a fresh installation of Windows. I only did the BIOS update after the new system had been installed for sometime with the issue, so I can't imagine that was it... I can't speak much for the HP software, they're just the latest versions I grabbed from their site.

The laptop is officially licensed for Win 7 Pro, at least the sticker was applied to the bottom of the laptop where you normally find it, so it's activated and happy with that.

No problem with the questions, it wouldn't be the first time there was something obvious right in front of my face that I missed.

 

[Ranger4]

Does removing the DVD drive mean you now have 2 hard drives in the laptop?.

 

[tgp1994]

Correct, the mechanical is still in its same location while the SSD has taken place of the SATA DVD drive. Do you suppose this might have somehow caused the system/windows to disable some sort of power management feature? I was thinking about making a live USB of Linux to see if power saving features still worked there to officially eliminate any hardware/firmware issues...

 

[Ranger4]

Can you change the HDDs around so the SSD is connected to where the old hard drive is connected. It is certainly possible that using the DVD drive connection is where the problem is as the DVD would not require any power saving functions.

Is there also a Windows 7 on the old HDD & are you using dual booting, selecting each from the BIOS at start up?.

 

[tgp1994]

I reformatted/partitioned the old HDD so it's clean and without a bootloader. I do have an image backed up of the entire drive though, in case there are any files that might be interesting from the old system.

So I took out both drives, and popped out the RTC battery for good measure while I was swapping the caddies. Back in the drives went, and I realized while booting up that I had hibernated the system rather than shutting it down... Windows did not like having that change, lol. So I discarded the hibernation state and did a fresh boot. WinSAT decided to run for some reason, and the taskbar notification area has some invisible icons now. The keyboard device still doesn't have its Power Management tab for some reason, and... The keyboard and touchpad still don't wake the machine up. But at least the system drive is now the first one, so that makes me happy.

Something else I've been wondering is, maybe at some point while making the bootable USB or installing Windows, something didn't get copied right and ended up being corrupted in such a way that some power management features become unavailable... I did run sfc which came back clean, but can I trust it?

 

[Ranger4]

Might be a good idea to check in the BIOS if any wake from sleep options are available, now that the DVD is in the right place & the primary boot drive. Reset the BIOS to recommended default settings as well.

I suppose it is possible that some drivers were not installed with the bootable USB for installing Windows, but it's probably doubtful.

Those icons in the task bar notification area should be easy to fix & usually just requires resetting the type of notification you want.

 

[tgp1994]

No new options, the Wake from USB is still the only one related as far as I can tell and it's enabled. The DVD isn't installed; both HDDs are still installed but swapped in their positions. I also tried resetting to factory defaults - no luck there.

In Device Manager, under Details and Power data, my ethernet adapter has "PDCAP_WAKE_FROM_D3_SUPPORTED" and therefor has the Power Management tab available with the option to wake the computer, whereas the keyboard and trackpad do not have that text... My googling seems to indicate that this is part of the problem, although I still wonder why that isn't there...

 

[tgp1994]

Just wanted to provide an update. I think Windows can be safely eliminated at this point (oddly), because I just installed Puppy linux to a USB stick and booted from that. It's a live Linux environment running only from system ram. I've tried suspending to ram with it as well, and I cannot wake the laptop up with either the built in keyboard or trackpad.

 

[Ranger4]

What brand of SSD are you using & does it have any software associated with it.

From what you have said about Linux not working it's starting to look like an HP driver problem.

I suppose to eliminate all doubt, perhaps you could try reinstalling the DVD drive & reinstalling Windows from your Windows DVD.

 

[tgp1994]

It's a LITE-ON IT SSD, and afaict it's a model that's made specially for Dell computers (at least Dell was the only place I could get a firmware update for it). I don't think a firmware update for an SSD could affect the operation of other system hardware though, right...?

I don't have the Windows DVD for this specific version of Windows 7 so I'd have to run the installer off of a USB key if that's all the same to you.

 

[Ranger4]

Your problem certainly has me baffled. You did mention in one of your Posts that you have a backed up image of your old hard drive installation. Could you try installing that on the SSD & see if Wake from Sleep then works.

 

[tgp1994]

I really wish I could spend more time tackling this issue, but blowing away the install right now isn't feasible... I have to return this machine to its owner. They said they'll just work around the issue of not being able to wake from sleep with the keyboard or touchpad.

I'm starting to doubt myself now, and I'm wondering if updating the BIOS may have somehow contributed to this issue. HP seems to make it rather difficult to rollback BIOS versions (the backup has mysteriously disappeared), so I may be SOL here. I guess I could consider myself lucky nothing worse happened.

Thank you for all of your help through this, I'm sorry I have to cut this off without reaching a solution.

 

[Ranger4]

Thanks for the update & I understand why you have to let it go. Yes, I think you might be right about updating the BIOS as being the culprit.