All browsers are not opening

[eatingstick]

Hi all,
I'm new on this forum so please be patient.
Working with a Toshiba Satellite L650 laptop with Windows 7 Home Premium 64bit.
All of my browsers have suddenly stopped working (IE, Firefox and Chrome).
I click on the icon, the "loading" mouse pointer shows up and then nothing happens.
I've tried restarting my computer, checking for updates and doing a virus scan... nothing is working.
I am now writing from another computer because I'm not able to access any webpage from the one that's having problems.
My Avast antivirus says my computer is clean and I have no way of downloading any other software since browsers are not opening.
Skype is working so I'm guessing the internet connection itself is ok.
Can anyone help please?
Thanks

 

[UsernameIssues]

Welcome to the Seven Forums.

Try a scan with this tool:
What is Windows Defender Offline?
Either burn a CD or use a USB flash drive.

 

[eatingstick]

still not working

Hi UsernameIssues,
first of all thank you for replying.
I downloaded the offline defender, installed it on a pendrive, booted the laptop with it and it found a "risky" keygen file. I had the defender take care of it even though it was a "safe" keygen. Had the defender do another scan and it said everything was ok.
After that I uninstalled google chrome, installed it again and it's still not opening (same thing happens with firefox and IE).
Can you recommend anything else?
Thanks again.

 

[Layback Bear]

Go to Internet Options/Settings/Connection/Lan and make sure Proxy is unchecked.

 

[eatingstick]

internet options in the browser?
I am connecting through wi-fi and not LAN.

 

[Layback Bear]

Do you have any/or browsers that work? If so which.

 

[UsernameIssues]

Please open Task Manager and select the tab named Processes.

Please try and start IE.

Is IE showing in the list of things running?

If you saw IE show for just a second, then something is shutting it down.

Consider starting with step 3 from gregrocker's tut: http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

 

[A Guy]

Welcome to Seven Forums eatingstick. 2 things to try to see if you have internet connectivity at all.

Open an advanced command prompt

Start> In search box type cmd> Right click on cmd.exe in results above and choose Run as administrator> When the command prompt opens type ping www.sevenforums.com> Enter

Does it perform the ping and give results? Or does it say it cannot connect?

Also you can boot to safe mode with networking, and see if you can open browsers there and connect to the net.

http://www.sevenforums.com/tutorials/69585-safe-mode.html

If you can connect in safe mode, try a clean start and see if something is blocking your browsers.

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results. A Guy

 

[eatingstick]

@Layback Bear non of my browsers (IE, FF, Chrome) are working.
@A Guy I am able to use skype and online gaming so internet connection is not the problem.
@UsernameIssues The browsers open up in the task manager and then disappear, I will try to follow those steps and post back.

 

[alkarim77]

Dears,

I am also facing the similar problems. Working with a Toshiba Satellite laptop with Windows XP. All of my browsers have suddenly stopped working (IE, Firefox and Chrome).I click on the icon, the "loading" mouse pointer shows up and then nothing happens. I've tried restarting my computer, checking for updates and doing a virus scan... nothing is working.
I am now writing from another computer because I'm not able to access any webpage from the one that's having problems.
My Avast antivirus says my computer is clean and I have no way of downloading any other software since browsers are not opening. Yahoo messenger is working so I'm guessing the internet connection itself is ok.
Can anyone help please?
Thanks

 

[eatingstick]

My problem seemed to solve itself... I do remember though I uninstalled the Flash updates and other Adobe updates.
You can try: uninstall browsers, then uninstall Flash, finally reinstall browsers. You may have to restart between each step. It seemed to work for me.
Hope it helps,
Matthew

 

[Layback Bear]

I'm glad you are fixed. The only thing I can think of is the Flash was the problem. Reason is it effected all browsers. It's not logical that all browsers downloaded and installed incorrectly.
You can use one of these two programs to check if Flash is up to date and many other programs. I use both and they do work.
FileHippo.com Update Checker - FileHippo.com

Free Computer Security - Personal Software Inspector (PSI) - Secunia

 

[A Guy]

Welcome to Seven Forums alkarim77. It's always a good idea to start a new thread, but since you posted here...

Do you have a firewall? I found the latest Comodo update blocked all my browsers, they will not even open. I did a system restore from before the update (don't have time to troubleshoot what Comodo did), and all is well. Quite odd they didn't even open, like yours, rather then couldn't connect.

Try to connect from Safe mode with Networking. This tute is for 7, but it's the same. If you can connect from safe mode, something, likely a security program, is blocking them.

http://www.sevenforums.com/tutorials/69585-safe-mode.html

You can then try a clean start to track it down (this too is the same in XP)

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

A Guy