Solved Black screen and shutdown on Dragon Nest

[Pringles]

Sorry for not being able to post immediately. I ran a series of tests, and my video card drivers aren't at fault. I played with my other games that and they all ran smoothly. Here's my dump file for your reference. Thank you

 

[Arc]

Well, you are right. This crash indicates to USB Modem/Serial Device Driver - "Huawei Mobile Connect" package.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck C9, {22f, fffff88009be4a04, fffff980170e2ca0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\ewusbmdm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ewusbmdm.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbmdm.sys
[COLOR=Red]Probably caused by : ewusbmdm.sys [/COLOR]( ewusbmdm+1a04 )

Followup: MachineOwner
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And, this is very old.

kd> lmvm ewusbmdm
start             end                 module name
fffff880`09be3000 fffff880`09bff280   ewusbmdm T (no symbols)           
    Loaded symbol image file: ewusbmdm.sys
    Image path: \SystemRoot\system32\DRIVERS\ewusbmdm.sys
  [COLOR=Red]  Image name: ewusbmdm.sys
    Timestamp:        Thu Jul 24 09:34:31 2008[/COLOR] (4887FF4F)
    CheckSum:         00024195
    ImageSize:        0001C280
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update it.

 

[Pringles]

Thanks for the fast reply. I will be going through it now.

Edit: I haven't tested my nVidia drivers while playing Dragon Nest (I'll uncheck ewusbmdm.sys from verifier, which might not give me a BSOD). Just thought of this idea right now and I'll be updating whether a BSOD or a black screen comes out.

 

[Pringles]

Update: Under verifier, I checked on the nVidia drivers and played Dragon Nest. I was able to play for 3 hours before I got a black screen.

What could be the reason why I am still getting black screens instead of a BSOD under verifier?

 

[Arc]

You run verifier at its normal settings, by selection all non microsoft drivers. If there is no crash still, the problem is elsewhere, hardware.

 

[Pringles]

No crashes under verifier as long as I don't plug in my USB Modem. I get the black screens frequently during heavy server traffic, so this might point that my modem is at fault.

I will try using WiFi connection while playing the game. Also, I will try running memtest overnight. I'm suspecting there's something wrong with my RAM. If all these fail, I don't know what to do next (d)

 

[Arc]

Pringles, in this post, I mentioned that you have to update the driver of the huawei modem.

If you havent done it, the modem will be at fault.

Either update it, or abandon the modem.

 

[Pringles]

I just abandoned my modem and bought a new one. You posted earlier than me lol. Anyway, my problem seems to be gone. Thanks for the help Arc

 

[Arc]

You are welcome
All the best!