Solved BSOD after putting computer to sleep, locale id 1033

[thejimster82]

For a few weeks now, I have been getting BSOD when i put my computer to sleep. It seems that if i wake up my computer within a few minutes after i put it to sleep, it doesn't crash though. I have attached the file so the community can assist me with this problem. Thank you.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8007121A10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA800EEF9C10
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110812-10483-01.dmp
C:\Users\Jimmy Howerton\AppData\Local\Temp\WER-32619-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[koolkat77]

The .nfo file you uploaded is corrupted.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[thejimster82]

Sorry about that, do these files work?

 

[koolkat77]

Kaspersky can often cause BSOD-s. Please uninstall it Removal tool for Kaspersky Lab products and use Microsoft Security Essentials - Microsoft Windows at least to test.

0: kd> !irp fffffa800eef9c10
Irp is active with 5 stacks 3 is current (= 0xfffffa800eef9d70)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800a900050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
			Args: 00015400 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800a882ce0 00000000 fffff800034d8200-fffffa800ce76ec0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800ce76ec0    

			Args: 00000000 00000000 00000000 00000000
----
0: kd> lmvm athrx
start             end                 module name
fffff880`0582c000 fffff880`05adc000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Fri Oct 21 15:45:10 2011 (4EA13F26)
    CheckSum:         002AF1A0
    ImageSize:        002B0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Atheros network adapter
(Reboot if you are asked to) Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper
Check for possibe driver update from Source: Driver Reference Table
Check if disabling or enabling USB selective suspense helps:

• http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know if that helps.

 

[thejimster82]

I have uninstalled kaspersky and am using MSE now, i did the system file check, i did the disk check; but i can't delete qualcomm atheros because that is my wifi adapter, and that's how i access the internet. Although i could not delete qualcomm, i did update it from my motherboard maker's site (Is there any way i could ever use kaspersky again, or is it that much better than MSE?). After making all of the changes, i put my computer to sleep last night, and returning this morning, i turned it on and it went right back to the desktop. No BSOD. Thank You Koolkat for your excellent advice.

 

[koolkat77]

Did you ever change any settings in Kaspersky? I'm not sure but I heard that changing settings or tweaking something may cause problems. Or probably the latest version of the antivirus does not have cause the BSOD issues.

Glad to hear there was no BSOD while waking up from sleep this time. Hope it stays that way and happy to help

If its wireless, match your device from here:

• ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:

• ATHEROS Network drivers for Windows

Hope that helps.

 

[koolkat77]

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