BSOD Bad Pool Caller

[ch00se]

Hello all,

Recently built a computer. I was just watching a video and I got my first ever BSOD with the error 'Bad Pool Caller'. I've rebooted OK however it would appear the computer is notably slower at the moment. I've googled around and I can see theres various causes for this error so any help would be appreciated on the matter.

Obviously this has only happened once but its an issue I would like to address to set my mind at rest. I've uploaded a dmp file for the crash and it has been attached.

As I said previously, any help much appreciated!

 

[CarlTR6]

Welcome to the forum. Sorry to learn you are having a problem. I could not get a complete analyis; the symbols would not load. Either your dump file is corrupt or you are running SP1 Beta for which there are currently no symbols.

Stop error code C2, BAD_POOL_CALLER - usual causes are device driver, ?memory.

Kernel base = 0x82a50000 PsLoadedModuleList = 0x82b98810
Debug session time: Sat Oct  2 11:05:00.360 2010 (GMT-4)
System Uptime: 1 days 8:36:51.562
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
......
2: kd> !Analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 1097, 70f18, fd60c4c0}

GetPointerFromAddress: unable to read from 82bb8718
Unable to read MiSystemVaType memory at 82b98160

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00001097, (reserved)
Arg3: 00070f18, Memory contents of the pool block
Arg4: fd60c4c0, Address of the block of pool being deallocated

Debugging Details:
------------------

GetPointerFromAddress: unable to read from 82bb8718
Unable to read MiSystemVaType memory at 82b98160

POOL_ADDRESS: GetPointerFromAddress: unable to read from 82bb8718
Unable to read MiSystemVaType memory at 82b98160
 fd60c4c0 

BUGCHECK_STR:  0xc2_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 97b5d603 to 82b6f1b6

STACK_TEXT:  
a3afb72c 97b5d603 fd60c4c0 00000000 a3afb75c nt!ExFreePoolWithTag+0x1b1
a3afb73c 97b5db10 fd60c4c0 00000004 97b5d6f3 win32k!FreeObject+0x2e
a3afb748 97b5d6f3 fd9019f4 97ba7675 fd901970 win32k!REGION::vDeleteREGION+0x14
a3afb750 97ba7675 fd901970 a3afbba0 97b0e259 win32k!RGNOBJ::vDeleteRGNOBJ+0xc
a3afb75c 97b0e259 fd60c4c0 feae4ca0 ffb8f748 win32k!vSpFreeClipResources+0x1c
a3afbba0 97b307c7 ffb8f748 00000001 feae4ca0 win32k!vSpUpdateSpriteVisRgn+0x283
a3afbbbc 97b2d8aa ffb8f748 00000004 feae4c00 win32k!GdiUpdateSpriteVisRgn+0x48
a3afbbe0 97b3cd52 ffb8f748 00000004 97cbe460 win32k!GreUpdateSpriteVisRgn+0x103
a3afbc08 97b3b9dc feae4ca0 0000000c 00000000 win32k!zzzLockDisplayAreaAndInvalidateDCCache+0x142
a3afbc88 97b0d933 97cbe460 db042ca3 00000000 win32k!zzzBltValidBits+0x1ce
a3afbce0 97ae2635 feae4ca0 00000000 00661522 win32k!xxxEndDeferWindowPosEx+0x14e
a3afbcfc 97ae2c41 feae8958 700429fd 00000001 win32k!xxxSetWindowRgn+0x68
a3afbd20 82a9344a 00661522 700429fd 00000001 win32k!NtUserSetWindowRgn+0x5c
a3afbd20 76f564f4 00661522 700429fd 00000001 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0019f754 00000000 00000000 00000000 00000000 0x76f564f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!FreeObject+2e
97b5d603 5d              pop     ebp

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  win32k!FreeObject+2e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c425a

FAILURE_BUCKET_ID:  0xc2_7_win32k!FreeObject+2e

BUCKET_ID:  0xc2_7_win32k!FreeObject+2e

Followup: MachineOwner
---------

This is a hardware/hardware related error. To begin troubleshooting -

1. Uninstall Eset NOD32 using this removal tool: Info > Tool. Third party antivirus and firewall software are known to cause BSOD on some, not all, Win 7 systems. Eset is no exception. Download and install MSE and make sure Windows Firewall is turned on. After you get your system stable, you can try NOD 32 again; but I do not recommend doing so. There are valid reasons for this.

2. I suggest you uninstall CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is almost guaranteed to cause BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads. Be sure to select Uninstall; do not select Reinstall.

After you uninstall Eset and get rid of the SPTD.sys driver, reboot and run your system. Let's see how it does. If you have another BSOD, upload it and we will go from there.

 

[ch00se]

Welcome to the forum. Sorry to learn you are having a problem. I will take a look. Refresh this page in about 15 minutes; I will edit this post.

Hi Carl, thanks!

 

[CarlTR6]

You are welcome. I have finished the analysis; refresh the page. If you have any questions or concerns, please post.

 

[ch00se]

You are welcome. I have finished the analysis; refresh the page. If you have any questions or concerns, please post.

I recently installed daemon tools, I've just removed it.

Thanks once more for the assistance, if the problem persists I'll post again.

 

[CarlTR6]

Very good. Did you uninstall Eset? Be sure to post back and update us.

There are CD virtualization programs that do not use the sptd driver; you can try Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview