Solved BSOD caused by windows update

[itslikecoffee]

Hi everyone, I recently installed Windows 7 Home Premium.

There seems to be a problem with the windows update feature which is causing constant blue screens. It will attempt to download windows updates and stay at "0% at 0kb". I'll leave this for an hour and it will stay the same. I go to reboot the computer and it decides to install updates that it says it hasn't downloaded. I have been doing this for the past week to try and get all the updates for windows.

I have attempted two fresh installations of windows but I'm not sure if the primary partition formatted properly the second time before installing.

Every 20 minutes my computer will blue screen whenever I try to watch a video or just generally browsing on google chrome.

I am 95% sure my computer is blue screening because all the windows updates haven't downloaded, I noticed this happened last year when I didn't download all the updates after installing windows. After they were installed all the problems disappeared.

Most of the blue screens have the error code 0X000000E and NON_PAGED_AREA

I am worried by not being able to see what updates are downloading that my computer has skipped some important updates as it downloaded 248 updates and then failed and after that only installed 100.

Is there anyway to fix this? Or at least manually download all the windows 7 updates to make sure I have them all?

Thank you.

Processor: AMD FX(tm)-8350 Eight-Core Processor 4.00 GHz
RAM: 8.00 GB
Graphics Card: GeForce 760

 

[ICIT2LOL]

Hello and welcome itslikecoffee mate could you follow these if possible
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
&
http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

I do have a gut feeling about your RAM too but it can wait.

 

[itslikecoffee]

Hey ICIT2LOL I've uploaded the file you requested.

Within the time of making this post I just had a bunch of blue screens, IRQL_NOT_LESS_OR_EQUAL and memory management. I'm really hoping my RAM isn't faulty but we'll see!

 

[ICIT2LOL]

Sam mate in the msinfo32 you have some problem devices ie it appears the Ethernet and universal serial USB drivers are not installed.

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  GFExperience.e

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960000476a8

STACK_TEXT:  
fffff880`096526f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxInternalDoPaint+0x40


FOLLOWUP_IP: 
win32k!xxxInternalDoPaint+40
fffff960`000476a8 ff4108          inc     dword ptr [rcx+8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!xxxInternalDoPaint+40

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: [COLOR="red"]win32k[/COLOR]

IMAGE_NAME:  [COLOR="Red"]win32k.sys[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  56b38fde

IMAGE_VERSION:  6.1.7601.19145

STACK_COMMAND:  .cxr 0xfffff88009651d10 ; kb

FAILURE_BUCKET_ID:  [COLOR="red"]X64_0x3B_win32k!xxxInternalDoPaint+40[/COLOR]

In this it refers to a Windows update and frankly tracking those dump files down is a daunting task.

So I suggest you update those drivers and in fact it might be an idea to update the chipset driver as well.

Now if this doesn't work then maybe a system restore may help but in any case run these if you haven't already - in safe mode
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

Then we might have to look at testing the RAM and there is only one test we recommend and that is this
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html this is a long process having to run for at least 8 passes any less and you may as well not bother - UNLESS the errors come up fairly quickly thehn it can be stopped and it is then a matter of tracking down the bad sticks but let us do the other stuff first.

 

[axe0]

Current best suggestion is to visit Windows Update to install all updates.

Hotfix(s):                 N/A

 

[ICIT2LOL]

Current best suggestion is to visit Windows Update to install all updates.

Yep well that is an option axe but it also means the OP may cop all the crap 10 updates too and personally I do not download any updates anymore because of the rubbish updates.

If the OP wants to do that it is of course his choice but if he doesn't want any upgrade stuff then I would suggest downloading and running the disable batch file from this at very least.

Upgrade to Windows 10 Update - Enable or Disable in Windows 7 or 8.1 - Windows 10 Forums

 

[itslikecoffee]

Thanks for your quick reply I really appreciate it.

So I went ahead and downloaded "DriverPack" and installed some drivers that were missing. I noticed on device manager there was an exclamation mark next to my USB drives but when I searched for drives to install by right clicking on them the search function couldn't find anything.

So Driverpack installed the USB drivers but now under device manager they are labelled as "unknown device". The computer didn't bluescreen for a good 2-3 hours but I got a bluescreen just then with the IRQL NOT LESS OR EQUAL.

I don't understand the problem my computer is having, I'm not sure how to update my chipset drivers either as I don't know the make of my motherboard.

I would download windows 10 64 bit however my wifi adapter doesn't have windows 10 drivers so I can't connect to the internet.

 

[itslikecoffee]

Sam mate in the msinfo32 you have some problem devices ie it appears the Ethernet and universal serial USB drivers are not installed.

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  GFExperience.e

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960000476a8

STACK_TEXT:  
fffff880`096526f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxInternalDoPaint+0x40


FOLLOWUP_IP: 
win32k!xxxInternalDoPaint+40
fffff960`000476a8 ff4108          inc     dword ptr [rcx+8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!xxxInternalDoPaint+40

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: [COLOR="red"]win32k[/COLOR]

IMAGE_NAME:  [COLOR="Red"]win32k.sys[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  56b38fde

IMAGE_VERSION:  6.1.7601.19145

STACK_COMMAND:  .cxr 0xfffff88009651d10 ; kb

FAILURE_BUCKET_ID:  [COLOR="red"]X64_0x3B_win32k!xxxInternalDoPaint+40[/COLOR]

In this it refers to a Windows update and frankly tracking those dump files down is a daunting task.

So I suggest you update those drivers and in fact it might be an idea to update the chipset driver as well.

Now if this doesn't work then maybe a system restore may help but in any case run these if you haven't already - in safe mode
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

Then we might have to look at testing the RAM and there is only one test we recommend and that is this
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html this is a long process having to run for at least 8 passes any less and you may as well not bother - UNLESS the errors come up fairly quickly thehn it can be stopped and it is then a matter of tracking down the bad sticks but let us do the other stuff first.

Okay so I tried updating the drivers, the chipset drivers and "SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2"

But still I am getting blue screens. Mainly when I'm browsing chrome and the browser crashes.

What should I do now? This has been driving me crazy for weeks.

 

[derekimo]

Thanks for your quick reply I really appreciate it.

So I went ahead and downloaded "DriverPack" and installed some drivers that were missing. I noticed on device manager there was an exclamation mark next to my USB drives but when I searched for drives to install by right clicking on them the search function couldn't find anything.

So Driverpack installed the USB drivers but now under device manager they are labelled as "unknown device". The computer didn't bluescreen for a good 2-3 hours but I got a bluescreen just then with the IRQL NOT LESS OR EQUAL.

I don't understand the problem my computer is having, I'm not sure how to update my chipset drivers either as I don't know the make of my motherboard.

I would download windows 10 64 bit however my wifi adapter doesn't have windows 10 drivers so I can't connect to the internet.

I would get rid of the driver program, that's just going to make things worse.

This is your motherboard,

BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = M5A97 R2.0
BaseBoardVersion = Rev 1.xx

https://www.asus.com/us/Motherboards/M5A97_R20/HelpDesk_Download/

 

[itslikecoffee]

Hi everyone thank you for your help, I went ahead and installed the chipset drivers for my motherboard. There was also a sneaky link I didn't see to update my USB drivers too and everything is now working. I am bluescreen free! And I removed the driver update software as advised.

I also opened up the computer and made sure all the cables were in place and switched the ram stick to another ram port just to make sure it wasn't the ports messing up.

Thanks again.

 

[ICIT2LOL]

Now Sam I think any driver find software is like the Windows feature pretty useless - having said that I have used Slim Drivers on occasions but ONLY when it hooks me to a manufacturers site ie Intel.

But I think Derek is right get rid of that other one you have download anything from Asus direct it is after all their make of board.

Now be careful with using RAM slots as they are assigned to designated channels ie 1&3 2&4 - 1&3 usually being what the maker sets up as the first to be used - they usually stipulate this in the users manual. The slots are usually counted going away from the CPU socket see this article if you have time it will tell you exactly how things are set up.
Everything You Need to Know About the Dual-, Triple-, and Quad-Channel Memory Architectures - Enabling Dual Channel (Intel and AMD Socket AM3+) of 10 - Hardware Secrets

 

[itslikecoffee]

Hey ICIT2LOL

I had my 8GB stick of ram in the second ram slot so I think that was causing some problems. I wish I had read this article you linked a year ago! I remember buying two 8GB ram sticks and I put them in slots 1&2 and my computer had constant blue screens. I took one out the 2 second slot and I left it back home (over 400 miles away) and replaced the first slot of ram into the second slot, oops.

I'll use slim drivers again if I need to. Anyway if I encounter any more problems I'll be sure to make another post, you've been very helpful.

Thanks again.

 

[derekimo]

I'll use slim drivers again if I need to.

Despite what others might say, there is really no need to use any of those programs.

If you can't find one, come back here we'll find it.

 

[ICIT2LOL]

I'll use slim drivers again if I need to.

Yep it's ok mate but as I think I mentioned I only use drivers it finds that are linked to genuine sites ie Intel - never mirror sites and as a matter of course always uninstall it after use.

Just one thing without looking back if you use that software be sure to have unchecky installed to stop anything else downloading with it https://unchecky.com/ < that goes for any downloads you do ie Adobe for example tries to get you to load stuff you don't need.

But in a nutshell Derek is right it is the best thing to go to a dedicated manufacturers site the Slim Drivers is really a last resort for me when I cannot find what I want.