BSOD crash

[putulu]

I am new to this forum but I tried best to provide error details.The blue screen error I am getting from 2 months after buying this brand new laptop.For the blue screen error I have gone to the service center but still the problem persists till Its Hard drive , DVD drive and some other part got replaced after paying the whole money as its warranty period has expired.But this HP laptop's DVD drive has faults from the date I bought this.After repairing this now i too got the blue screen error two times from yesterday.Any help will be grateful.Attached the files as needed.Thank you.

 

[richc46]

Welcome
You have given us 2 dump reports, which do not agree. To start lets go with the most clear report, it indicates
Zteusbmdm6k.sys with description USB Modem/Serial Device Driver is a driver file from company ZTE Incorporated belonging to product ZTE USB Modem/Serial Device Driver.
Update driver and if you contiune to get bsods, report back.

 

[putulu]

Welcome
You have given us 2 dump reports, which do not agree. To start lets go with the most clear report, it indicates
Zteusbmdm6k.sys with description USB Modem/Serial Device Driver is a driver file from company ZTE Incorporated belonging to product ZTE USB Modem/Serial Device Driver.
Update driver and if you contiune to get bsods, report back.

Thank you for the quick reply but would you make the topic more clear when I searched for the update it shows that driver is up to date

 

[putulu]

Welcome
You have given us 2 dump reports, which do not agree. To start lets go with the most clear report, it indicates
Zteusbmdm6k.sys with description USB Modem/Serial Device Driver is a driver file from company ZTE Incorporated belonging to product ZTE USB Modem/Serial Device Driver.
Update driver and if you contiune to get bsods, report back.

Please give a quick reply as soon as you get the following message.Today I got two consecutive blue screen error and even The system does not auto shutdown as usual after the blue screen by itself .I have to press the power button to manually force shutdown it later.

 

[HonorGamer]

Please post up the new crash files.

-Justin

 

[putulu]

Please post up the new crash files.

-Justin

Here I have attached the file.

 

[putulu]

Hallo Sir please Help for the issue.

 

[HonorGamer]

Please be patient. You posted those files 18 minutes ago. We are all volunteers and are also currently swamped.

Analysis:

iirsp.sys Tue Dec 13 15:48:01 [B][COLOR="Red"]2005 [/COLOR][/B](439F4191)
djsvs.sys Tue Apr 11 19:20:11 [B][COLOR="red"]2006 [/COLOR][/B](443C47BB)
nfrd960.sys Tue Jun 6 16:12:15 [B][COLOR="red"]2006 [/COLOR][/B](4485EFAF)
adpu320.sys Tue Feb 27 18:03:08 [B][COLOR="red"]2007 [/COLOR][/B](45E4C6BC)
adpahci.sys Tue May 1 12:29:26 [B][COLOR="red"]2007 [/COLOR][/B](463778F6)
arc.sys Thu May 24 16:31:06 [B][COLOR="red"]2007 [/COLOR][/B](4656041A)
SiSRaid2.sys Wed Sep 24 13:19:45 [B][COLOR="red"]2008 [/COLOR][/B](48DA84C1)
sisraid4.sys Wed Oct 1 16:52:22 [B][COLOR="red"]2008 [/COLOR][/B](48E3F116)
adp94xx.sys Fri Dec 5 17:59:55 [B][COLOR="red"]2008 [/COLOR][/B](4939C07B)
lsi_fc.sys Tue Dec 9 16:28:47 [B][COLOR="red"]2008 [/COLOR][/B](493EF11F)

Drivers before 2009 are known to cause problems. Please update them all:

iirsp.sys
djsvs.sys
nfrd960.sys
adpu320.sys
adpahci.sys
arc.sys
SiSRaid2.sys
sisraid4.sys
adp94xx.sys
lsi_fc.sys

After please post back results.

-Justin

 

[putulu]

Please be patient. You posted those files 18 minutes ago. We are all volunteers and are also currently swamped.

Analysis:

iirsp.sys Tue Dec 13 15:48:01 [B][COLOR=Red]2005 [/COLOR][/B](439F4191)
djsvs.sys Tue Apr 11 19:20:11 [B][COLOR=red]2006 [/COLOR][/B](443C47BB)
nfrd960.sys Tue Jun 6 16:12:15 [B][COLOR=red]2006 [/COLOR][/B](4485EFAF)
adpu320.sys Tue Feb 27 18:03:08 [B][COLOR=red]2007 [/COLOR][/B](45E4C6BC)
adpahci.sys Tue May 1 12:29:26 [B][COLOR=red]2007 [/COLOR][/B](463778F6)
arc.sys Thu May 24 16:31:06 [B][COLOR=red]2007 [/COLOR][/B](4656041A)
SiSRaid2.sys Wed Sep 24 13:19:45 [B][COLOR=red]2008 [/COLOR][/B](48DA84C1)
sisraid4.sys Wed Oct 1 16:52:22 [B][COLOR=red]2008 [/COLOR][/B](48E3F116)
adp94xx.sys Fri Dec 5 17:59:55 [B][COLOR=red]2008 [/COLOR][/B](4939C07B)
lsi_fc.sys Tue Dec 9 16:28:47 [B][COLOR=red]2008 [/COLOR][/B](493EF11F)

Drivers before 2009 are known to cause problems. Please update them all:

iirsp.sys
djsvs.sys
nfrd960.sys
adpu320.sys
adpahci.sys
arc.sys
SiSRaid2.sys
sisraid4.sys
adp94xx.sys
lsi_fc.sys

After please post back results.

-Justin

Thank you.But may I know if this problem is software only or there might be a hardware problem.

 

[HonorGamer]

That is what we are trying to solve in this. It's extremely hard to try and figure out what the problem is right away. This is why we have troubleshooting techniques to be able to narrow it down, and isolate the problem. Then fix it.

-Justin.

 

[richc46]

I still maintain, (subject to change) that the problem is the driver that I specified. Roll back the driver. If that does not work uninstlall after making a system restore point , so that it can be restored.
If that does not work we can move on to the next possibility. Your current files show another driver.

Hssdrv.sys file descriptionProductname:Hotspot Shield® Routing Driver Description:Hotspot Shield Routing Driver Company:AnchorFree Inc.

If updating does not work, we will try a driver verifier. If the verifier does not solve the problem, I am beginning to think harware. Right now, I feel it is a driver, however.

 

[putulu]

That is what we are trying to solve in this. It's extremely hard to try and figure out what the problem is right away. This is why we have troubleshooting techniques to be able to narrow it down, and isolate the problem. Then fix it.

-Justin.

Can I install Intel driver update utility to update all the above drivers at once and how can I check if it is updated.

 

[richc46]

If you install new drivers, we can tell what was updated by looking at your BSOD reports. They list drivers.
If you are a do it yourself type of guy:
Go to search by the start button and type cmd
In cmd type driverquery. You will see the old dates of driver and then you can do it again and see the new dates.

 

[putulu]

I still maintain, (subject to change) that the problem is the driver that I specified. Roll back the driver. If that does not work uninstlall after making a system restore point , so that it can be restored.
If that does not work we can move on to the next possibility. Your current files show another driver.

Hssdrv.sys file descriptionProductname:Hotspot Shield® Routing Driver Description:Hotspot Shield Routing Driver Company:AnchorFree Inc.

If updating does not work, we will try a driver verifier. If the verifier does not solve the problem, I am beginning to think harware. Right now, I feel it is a driver, however.

After uninstalling the problem driver I have to wait for the next BSOD or how can I know the problem is fixed.Another question how I will update the drivers.I get this message


Expand All Collapse All Graphics Driver

Product Detected Intel® HD Graphics Current Driver Installed 8.672.3.0 A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.


Intel Chipset Software Installation Utility (Chipset INF)

Product Detected Intel® 6, 5, 4, 3, 900 Series Chipsets Current Version Installed 9.1.1.1020 This version is valid.




Audio Driver for Intel Desktop Board

Product Detected IDT High Definition Audio CODEC Current Driver Installed 6.10.6246.0 This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


Wireless Networking (WiFi)

Product Detected Atheros AR9285 802.11b/g/n WiFi Adapter Current Driver Installed 8.0.0.238 This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>



Wired Networking

Product Detected Realtek PCIe GBE Family Controller Current Driver Installed 7.9.1105.2009 This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

 

[richc46]

Sorry, its just a waiting game now.

 

[putulu]

Sorry, its just a waiting game now.

The BSOD occurs again.The required files attached.I have recently updated windows and some other application after a restart prompt the BSOD occurs after sometime.I haven't uninstalled the Usb modem driver please let me know if it is compulsory to uninstall the modem driver as it is the primary source of internet for me.

 

[richc46]

This time it came up with another driver. Reports indicating that it is a different driver each time, can be due to hardware problem. Before we go there take driver verifier, run for 36 hours

Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable

 

[putulu]

Sorry, its just a waiting game now.

The BSOD occurs again.The required files attached.I have recently updated windows and some other application after a restart prompt the BSOD occurs after sometime.I haven't uninstalled the Usb modem driver please let me know if it is compulsory to uninstall the modem driver as it is the primary source of internet for me.

Some additional Data attached.After turning on I got this message
Windows has recovered from an unexpected error
windows can check online for a solution to the problem the next time you go online

I am now online but where is the solution from windows and the screen remains still there.

 

[putulu]

This time it came up with another driver. Reports indicating that it is a different driver each time, can be due to hardware problem. Before we go there take driver verifier, run for 36 hours

Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable

I have followed your steps.It has BSOD error two times since then.Here is the attachment.

 

[richc46]

The problem indicated was your eset software. Start with a system restore point and replace eset with Microsoft Security Essentials. Begin with the System Restore because you may want to go back to Eset if Essentials does not correct the problem.
Continue to use the Verifier as this BSOD was not caused by the Verifier and Verifier may produce additional BSODs which may give other drivers.