BSOD error 0x8000000000000002 Can u help please?

[kostarinho]

3-4 criticals in one day or better per day...i tried a lot of thinks...i have also format couple of hours...and again..

 

[axe0]

   Warning

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

A good way to get rid of these is using a restore point.

Visit Windows Update and install every update available, it may take a couple of times to get them all.

Hotfix(s):                 4 Hotfix(s) Installed.

 

[kostarinho]

Thanks,
Well i am on it right now...but i am not sure that will fix my problem...cause i have format twice and happend again either with driver booster or not...i have also enable verifier...nothing found....also check windows memory diagnostic nothing found too..
This error happens mostly when i am playing Smite...but not always...
Is there anything more i can do?

 

[axe0]

There are certainly more things to do, but I need you to revert back the changes made by driver booster so it won't complicate things when troubleshooting.

 

[kostarinho]

Restore Point done
Updates done (Windows says there are no more updates for my pc...checked a couple of times and restarts only 2 hotfix(s) )
Sending new info hope they will help
Thank you in advance for your support

 

[axe0]

No new zip is necessary unless another BSOD has occured.

 

[kostarinho]

While was updating...same critical




Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/2/2016 4:02:49 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: kostarinho-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2016-05-02T11:02:49.640625000Z" />
<EventRecordID>4166</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>kostarinho-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

 

[axe0]

Event ID 41 is pretty much useless unless the user isn't aware of any power issues.

You have to provide more data than that. If it was a BSOD do the same you did in post #1: create a new zip file using the DM Log Collector and upload it.

 

[kostarinho]

In my previous post is what you need (The zip file is from DM Log collector)

 

[axe0]

I mentioned 'If it was a BSOD'
I don't see any log that there was a BSOD, or the BSOD hasn't been recorded or you had a different crash.

 

[kostarinho]

Sorry misunderstanding
If i have a different crash what i am supposed to do? :huh:

 

[axe0]

What crash are we talking about exactly?
A freeze crash has a different basic of troubleshooting than a shutdown/restart crash.

 

[kostarinho]

This is a screen from crash last night while was updating...
Sometimes there is a blue screen and restarting...
I thought there was the same problem
I dont know further :shock:

 

[axe0]

That looks to be either the drivers, GPU, or possible the PSU giving not enough power to the GPU. Please provide the information requested below and reinstall/update the display drivers according to the instructions.

What PSU (make & model) do you use?
Boot into the BIOS, search for the 3.3v, 5v and 12v values and let me know what they are.

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
View attachment 386058

 

[kostarinho]

psu : Arctic 600DX

Hardware health configuration :
+3.30V :1.248V
+5.00 V :3.328V
+12.0V :5.080V
:11.776V

 

[kostarinho]

sorry the 1.248 is Vcore...
****
+3.30V :3.328V
+5.00V :5.080V
+12.0V :11.776V