BSOD few times a month after going into sleep mode, have dmp files

[bfauley1]

Client has been getting BSODs after computer goes into sleep mode. First step I took was removing AVG free antivirus since it had a reputation for causing this. This is a Windows 7 Home Premium laptop. Let me know what information you need. I have been trying to use WinDbg to figure out the process causing the issue but the only help it seems to provide is that ntoskrnl.exe is causing the issue. This is first time I have tried to use dump file to diagnose BSOD and could use some help towards the right direction.

 

[koolkat77]

Post here: BSOD Crashes and Debugging - Windows 8 Forums

 

[bfauley1]

The dump files are not from my PC which is Windows 8, they are from a Windows 7 PC which is why I posted on a Windows 7 Forum

 

[koolkat77]

Then update your system specs.

 

[koolkat77]

And you need to grab all and upload a full report following the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

The dump files are not enough for analysis.

 

[bfauley1]

I will have to arrange to get ahold of the clients laptop, I will post as soon as I can

 

[koolkat77]

Alright

 

[bfauley1]

Here is the results of the "Grab All" for BSOD

 

[koolkat77]

Yeah right :sarc:

 

[bfauley1]

I apologize, that was the SF file that it indicated would be created and I zipped it to be uploaded. I do not know why that is what it created. I will try again.

 

[bfauley1]

The instructions were flawed in the process of retrieving the data. Grab All only inserted the mini dump files into that folder. I ran each one individually and zipped it for upload. Hopefully this is what you were looking for.

 

[koolkat77]

I will check it later and let you know what I find.

 

[koolkat77]

Hi Celia and welcome to seven forums.

Security App

kl1.sys                     Tue Jun 19 19:27:15 2012 
klim6.sys                   Thu Aug  2 17:09:23 2012 
klkbdflt.sys                Mon Sep  3 19:55:35 2012 
klmouflt.sys                Mon Sep  3 20:21:58 2012 
kltdi.sys                   Fri Feb 15 20:37:32 2013
kneps.sys                   Tue Mar  5 15:09:23 2013 
klflt.sys                   Tue Mar 26 20:44:59 2013 
klif.sys                    Tue Mar 26 21:07:33 2013

Crashes indicate Kaspersky being a possible cause. Remove Kaspersky and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

   Information

• :warn: Do not start the free trial of MalwareBytes, unselect that option when prompted.
  
  
  
  
  
• :tip: Update and make full scans with both separately.

Drivers

There seem to be allot of outdated drivers in your system and if they are not compatible they would cause BSOD's. Please either update the drivers below to their latest version available OR, uninstall the software and all its drivers. To remove a stubborn software, use revo uninstaller free.

iirsp.sys                   Wed Dec 14 03:47:54 2005 (439F418A)
Intel Raid StorPort Driver
[url=http://www.carrona.org/drivers/driver.php?id=iirsp.sys]Driver Reference Table - iirsp.sys[/url]
 
nfrd960.sys                 Wed Jun  7 03:11:48 2006 (4485EF94)
IBM ServeRAID Controller Driver
[url=http://www.carrona.org/drivers/driver.php?id=nfrd960.sys]Driver Reference Table - nfrd960.sys[/url]
 
adpu320.sys                 Wed Feb 28 06:04:15 2007 (45E4C6FF)
Adaptec .NET Ultra320 Driver
[url=http://www.carrona.org/drivers/driver.php?id=adpu320.sys]Driver Reference Table - adpu320.sys[/url]
 
adpahci.sys                 Tue May  1 23:30:09 2007 (46377921)
Adaptec Windows SATA Storport Driver
[url=http://www.carrona.org/drivers/driver.php?id=adpahci.sys]Driver Reference Table - adpahci.sys[/url]
 
arc.sys                     Fri May 25 03:27:55 2007 (4656035B)
Adaptec RAID Storport Driver
[url=http://www.carrona.org/drivers/driver.php?id=arc.sys]Driver Reference Table - arc.sys[/url]
 
SiSRaid2.sys                Thu Sep 25 00:28:20 2008 (48DA86C4)
SiS RAID Stor Miniport Driver
[url=http://www.carrona.org/drivers/driver.php?id=SiSRaid2.sys]Driver Reference Table - SiSRaid2.sys[/url]
 
sisraid4.sys                Thu Oct  2 03:56:04 2008 (48E3F1F4)
SiS AHCI Stor-Miniport Driver
[url=http://www.carrona.org/drivers/driver.php?id=sisraid4.sys]Driver Reference Table - sisraid4.sys[/url]
 
adp94xx.sys                 Sat Dec  6 05:54:42 2008 (4939BF42)
Adaptec HostRAID SAS Driver
[url=http://www.carrona.org/drivers/driver.php?id=adp94xx.sys]Driver Reference Table - adp94xx.sys[/url]
 
lsi_fc.sys                  Wed Dec 10 04:46:09 2008 (493EF531)
LSI Logic Fusion-MPT FC Driver (StorPort)
[url=http://www.carrona.org/drivers/driver.php?id=lsi_fc.sys]Driver Reference Table - lsi_fc.sys[/url]
 
arcsas.sys                  Thu Jan 15 01:27:37 2009 (496E3CA9)
Adaptec SAS/SATA-II RAID WS03 Controller
[url=http://www.carrona.org/drivers/driver.php?id=arcsas.sys]Driver Reference Table - arcsas.sys[/url]
 
ql2300.sys                  Fri Jan 23 05:05:06 2009 (4978FBA2)
QLogic Miniport Driver for QLA2300 Adapter
[url=http://www.carrona.org/drivers/driver.php?id=ql2300.sys]Driver Reference Table - ql2300.sys[/url]
 
vsmraid.sys                 Sat Jan 31 07:18:57 2009 (4983A701)
VIA RAID driver for X86-32
[url=http://www.carrona.org/drivers/driver.php?id=vsmraid.sys]Driver Reference Table - vsmraid.sys[/url]
 
elxstor.sys                 Wed Feb  4 04:52:11 2009 (4988CA9B)
Storport Miniport Driver for LightPulse HBAs
[url=http://www.carrona.org/drivers/driver.php?id=elxstor.sys]Driver Reference Table - elxstor.sys[/url]
 
stexstor.sys                Wed Feb 18 05:03:36 2009 (499B4248)
Promise SuperTrak EX Series Driver
[url=http://www.carrona.org/drivers/driver.php?id=stexstor.sys]Driver Reference Table - stexstor.sys[/url]
 
amdsbs.sys                  Sat Mar 21 00:36:03 2009 (49C3E213)
AMD AHCI Compatible Controller driver
[url=http://www.carrona.org/drivers/driver.php?id=amdsbs.sys]Driver Reference Table - amdsbs.sys[/url]
 
lsi_scsi.sys                Fri Apr 17 04:13:50 2009 (49E7AD9E)
LSI SCSI driver
[url=http://www.carrona.org/drivers/driver.php?id=lsi_scsi.sys]Driver Reference Table - lsi_scsi.sys[/url]
 
HpqKbFiltr.sys              Wed Apr 29 19:48:30 2009 (49F85AAE)
HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver
[url=http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys]Driver Reference Table - HpqKbFiltr.sys[/url]
 
Apfiltr.sys                 Tue May 12 15:38:59 2009 (4A0943B3)
Alps pointing device
[url=http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys]Driver Reference Table - Apfiltr.sys[/url]
 
lsi_sas.sys                 Tue May 19 06:20:23 2009 (4A11FB47)
LSI SAS driver
[url=http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys]Driver Reference Table - lsi_sas.sys[/url]
 
lsi_sas2.sys                Tue May 19 06:31:48 2009 (4A11FDF4)
LSI SAS driver
[url=http://www.carrona.org/drivers/driver.php?id=lsi_sas2.sys]Driver Reference Table - lsi_sas2.sys[/url]
 
megasas.sys                 Tue May 19 07:09:46 2009 (4A1206DA)
MEGASAS RAID Controller Driver
[url=http://www.carrona.org/drivers/driver.php?id=megasas.sys]Driver Reference Table - megasas.sys[/url]
 
ql40xx.sys                  Tue May 19 07:18:11 2009 (4A1208D3)
QLogic iSCSI Storport Miniport
[url=http://www.carrona.org/drivers/driver.php?id=ql40xx.sys]Driver Reference Table - ql40xx.sys[/url]
 
MegaSR.sys                  Tue May 19 07:25:54 2009 (4A120AA2)
LSI MegaRAID Software RAID Driver
[url=http://www.carrona.org/drivers/driver.php?id=MegaSR.sys]Driver Reference Table - MegaSR.sys[/url]
 
enecir.sys                  Mon Jun 29 08:17:30 2009 (4A48243A)
ENE Consumer IR Driver for eHome
[url=http://www.carrona.org/drivers/driver.php?id=enecir.sys]Driver Reference Table - enecir.sys[/url]
 
Accelerometer.sys           Thu Jul  9 00:41:38 2009 (4A54E862)
HP Mobile Data Protection System Accelerometer
[url=http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys]Driver Reference Table - Accelerometer.sys[/url]
 
hpdskflt.sys                Thu Jul  9 00:41:38 2009 (4A54E862)
HP Mobile Data Protection System Disk Filter
[url=http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys]Driver Reference Table - hpdskflt.sys[/url]

   Tip

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

• :info: For how to upload a screenshot or file, read here

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start

2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type

sfc /scannow

and hit enter.

Atheros Driver
If its wireless, match your device from here:
ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:
ATHEROS Network drivers for Windows

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight.

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Debug session time: Tue Jun 11 22:48:58.086 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 1:10:24.178
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004998a10, fffff80000b9c518, fffffa8008dbe010}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004998a10, Physical Device Object of the stack
Arg3: fffff80000b9c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8008dbe010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys
MaxSpeed:     2130
CurrentSpeed: 2128
BiosVersion = F.05
BiosReleaseDate = 12/10/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv4 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu May 30 03:14:45.298 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 5:30:53.765
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa80049a0060, fffff8000558c518, fffffa8009fbcbd0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80049a0060, Physical Device Object of the stack
Arg3: fffff8000558c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8009fbcbd0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys
MaxSpeed:     2130
CurrentSpeed: 2128
BiosVersion = F.05
BiosReleaseDate = 12/10/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv4 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri May 24 02:57:32.524 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 1:52:55.617
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa800499b060, fffff80000b9c518, fffffa800687dbd0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800499b060, Physical Device Object of the stack
Arg3: fffff80000b9c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800687dbd0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys
MaxSpeed:     2130
CurrentSpeed: 2128
BiosVersion = F.05
BiosReleaseDate = 12/10/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv4 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed May 22 04:03:37.841 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 3:12:54.309
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004980a10, fffff80000b9c518, fffffa80041fd010}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004980a10, Physical Device Object of the stack
Arg3: fffff80000b9c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80041fd010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys
MaxSpeed:     2130
CurrentSpeed: 2128
BiosVersion = F.05
BiosReleaseDate = 12/10/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv4 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu May 16 04:05:51.293 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 5:56:23.760
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004980a10, fffff8000558c518, fffffa8004645350}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004980a10, Physical Device Object of the stack
Arg3: fffff8000558c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8004645350, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys
MaxSpeed:     2130
CurrentSpeed: 2128
BiosVersion = F.05
BiosReleaseDate = 12/10/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv4 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]