BSOD help (may be related to GPU temps.)

[Bsbsod]

Hello!

I will cut right to the chase.

As of two weeks ago my computer has started to experience BSOD issues. I read somewhere that NORTON 360 may be the culprit, and proceeded to uninstall it (using the NRT). I thought everything was honky dory, and for a few days had no issues. Then yesterday the BSOD came back, and upon rebooting the computer got itself in a loop. Every time this happens it displays the IRQL error.

I have since updated every possible driver I could find, and then found many of the threads here addressed similar but not identical issues.

My BSOD issues seem to be related to temperature, although I cannot tell which component is at fault. CPU temps do not go over 55 degrees C under load, and I have no way of monitoring my GPU. After experiencing a BSOD the computer will become unstable for several minutes, up to a half hour, after which it will do a regular boot without any issues and work for approximately 2 to 3 hours (even while playing games) before coming back down with a BSOD.

Figured I might add that on there.

So...Things I've done:

*Updated and obtained drivers for any out of date or missing driver.

*Verified RAM is not the culprit by checking each RAM chip with memtest

*Uninstalled Norton and obtained MSE in its place.

*did a SFC /SCANNOW (came back 100% no issues)

Any help is greatly appreciated, oh computer gurus.

BASIC SYSTEM INFO

*WINDOWS 7 64 BIT OEM
*Q6600 at 2.4ghz (no overclock, never been overclocked) Temps range from 40 to 55 C under load
*8 GB of ram in 2gb chips (verified for integrity)
*MOBO is a ASUS P5N-D with the latest BIOS release.
*GEFORCE GTX570 (dont know the temps on this thing)

All of this hardware (while seemingly old) has only been part of this system for between 1-2 years.

 

[panais]

Hi.

[FONT=&quot]Download and install the [/FONT][FONT=&quot][FONT=&quot]Driver Sweeper[/FONT][/FONT][FONT=&quot].[/FONT][FONT=&quot]

Download the most recent software\driver for your [/FONT][FONT=&quot][FONT=&quot]NVIDIA [/FONT][/FONT][FONT=&quot].[/FONT][FONT=&quot]

Uninstall nvidia software\driver,restart in safe mode,run driver sweeper,choose only NVIDIA-Display and clean,restart in normal mode.

Install the new nvidia software\driver,restart.

Update [/FONT][FONT=&quot][FONT=&quot]DirectX [/FONT][/FONT][FONT=&quot].[/FONT][FONT=&quot]


Run the [/FONT][FONT=&quot][FONT=&quot]nvidia-video-card-test[/FONT] [/FONT][FONT=&quot]post here the results.[/FONT][FONT=&quot]

[/FONT]

 

[Bsbsod]

Ok, got the ASACPI.SYS named ASACPI.BAK, but cannot find anything called AI Suite or ASUS Probe in my "remove programs" screen under control panel, is there another way to check for where and how this stuff can be removed? I will now proceed with the steps for the NVIDIA driver removal and reinstallation and test. Will bring back a report in a bit.

Thanks for answering so fast.

 

[panais]

ASACPI.sys belongs to the Asus ATK0110 ACPI Utility.


The most likely problem here is the ASACPI.sys driver that's installed on your system. It's dated from 2005 and has known issues with Win7.


http://www.asus.com/Motherboards/Intel_Socket_775/P5ND/#download

 

[Bsbsod]

Bad news, computer bsod'd while restarting after removing the nvidia driver in safemode. Now on start-up it just gets stuck on the "starting windows" screen. Will attempt another boot.

 

[Bsbsod]

Ok. It won't start in safe mode now either. Gets stuck on " loading windows files" while the list on screen shows drivers being loaded.

 

[writhziden]

Use http://www.sevenforums.com/tutorials/666-advanced-boot-options.html and choose Repair Your Computer to get to http://www.sevenforums.com/tutorials/668-system-recovery-options.html. Choose Startup Repair and see if you are able to boot. You may have to run the repair up to three times to be able to boot.

Further reading: http://www.sevenforums.com/tutorials/105541-startup-repair-run-3-separate-times.html

 

[Bsbsod]

Ok I'm trying to run the startup repair but all it shows is a grayed out loading bar with the words "Microsoft corporation" bellow it., the computer doesn't have the blinking light going (the one indicating its doing something)

Edit: I'm now in the repair console, will get back to you after attempting repair.

 

[writhziden]

That blinking light is the hard disk spinning, by the way. Alright, here is what you do: go back to http://www.sevenforums.com/tutorials/666-advanced-boot-options.html by doing a hard shut down and then starting back up, and select Last Known Good Configuration. See if you can boot.

 

[Bsbsod]

Ok it is now "attempting repairs". A prompt came up before it being done asking if I wanted to go back to a retire point. Should I do that or wait for the startup repair to finish?

 

[writhziden]

attempt the restore point. Go back to before you renamed ASACPI.SYS to ASACPI.BAK.

After you restore, we should get your ASACPI.SYS issue fixed using the method in post #4 before doing any further steps.

Go to the link in post #4. You will find the software update for ASACPI.SYS in utilities (not BIOS utilities, just utilities) and it is the first link under Utilities to download that software.

 

[Bsbsod]

Ok, looks like I'm stuck waiting the prompt went away when I wasn't looking and now says the operation cannot be cancelled...should I just reboot again and try the restore?

And thank you ever so much for your patience and guidance!

 

[writhziden]

Don't reboot. Let the cycle finish. If you reboot at this point, you could do more damage and not be able to rectify the situation. Do startup repair two more times if necessary. Hopefully it will fix it.

If after three startup repair attempts (this may take a few hours to a couple days, by the way ) you still are unable to boot, use the method in post #9 to try to start.

 

[Bsbsod]

I'm sorry things keep happening faster than I can type on the iPad. I have now successfully restored to a time before renaming the AScpi thing, I will now attempt to download and update to a more current version.

 

[writhziden]

I'm sorry things keep happening faster than I can type on the iPad. I have now successfully restored to a time before renaming the AScpi thing, I will now attempt to download and update to a more current version.

That's ok. Just follow the steps and get things fixed. After doing the ASACPI.SYS software update, let us know whether your crashes continue to occur. Often, just updating that software will fix the system.

 

[Bsbsod]

Ok, got the newer version installed,

should I now uninstall the drivers for the GPU or just leave it be (they are the current ones), update the DirectX and test it that way?

 

[Bsbsod]

mmmm....

Ok, got OCCT installed, and going, and now I'm seeing something rather disturbing: GPU temps with only google chrome open are hovering around 77 degrees Celsius. This seems excessive. Like way too high. I will try to clean it out and see if it helps.

 

[writhziden]

OCCT sometimes over exerts the GPUs and causes the temperature to get a bit too high. I prefer to use/suggest FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory.

 

[Bsbsod]

That's just it. Occt wasnt running a test. The card was idling at those temps. That leads me to think I may have to clean the insides of it

 

[writhziden]

Oh, yeah, that is really high for idle. May be a dust issue as you suspect.