bsod Microsoft-Windows-Kernel-Power Event ID: 41

[muffin1962]

hi we have just bought a windows 7 32 bit laptop when doing windows updates it shuts down all of a sudden and i get a error , the laptop has 4gb ram and 4.6 processor this error has happened 3 times since we got the laptop yesterday thanks
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 17/03/2013 16:09:04
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Inspiron1545-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-03-17T16:09:04.323222600Z" />
<EventRecordID>3261</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Inspiron1545-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">142</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0x82a95205</Data>
<Data Name="BugcheckParameter3">0x906fdb28</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

 

[Arc]

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[muffin1962]

sorry amended my post please help thanks

 

[Arc]

BitDefender is causing the crashes here.

906fd8fc  8c78c000Unable to load image \??\C:\Program Files\Bitdefender\Bitdefender 2013\bdselfpr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=bdselfpr.sys"]bdselfpr.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=bdselfpr.sys"]bdselfpr.sys[/URL]
 bdselfpr+0x4000

Description here: Driver Reference Table - bdselfpr.sys

906fd86c  8c84590fUnable to load image \SystemRoot\system32\DRIVERS\avc3.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=avc3.sys"]avc3.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=avc3.sys"]avc3.sys[/URL]
 avc3+0xc90f

Description here: Driver Reference Table - avc3.sys

Uninstall BitDefender. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Download and install this version of Intel RST. It is old, and failing.

8c422000 8c6cd000   iaStor     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
[COLOR=Red]    Image name: iaStor.sys
    Timestamp:        Wed Jun 15 14:28:24 2011 [/COLOR](4DF87430)
    CheckSum:         0007253B
    ImageSize:        002AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Pay attention to the BIOS.

FirmwareMajorRelease = 1
FirmwareMinorRelease = 4
BiosVendor = Dell Inc.
BiosVersion = A14
[COLOR=Red]BiosReleaseDate = 12/07/2009[/COLOR]

It is old enough, try to update it from Dell.

Let us know the results.