BSOD occurs random times and when running Toshiba NTI Backup Now app

[npotti]

Hello Forum members,

I have DELL XPS desktop running Windows 7 Home Premium 32 bit, CPU: Intel Core 2 Q6600 Quad-Core (8MB L2 cache,2.4GHz,1066FSB). Memory: 4 GB DDR2 SDRAM 800MHz (4 DIMMs ), video: 256MB Nvidia GeForce 8600 GTS. The PC originally had Windows Vista 32 bit, I later upgraded to Windows 7 32 bit.

BSOD occurs at random and several times a day. BSOD occurs when running Toshiba NTI Backup Now application. Please see attached results of the SF Diagnostic tool.

Any help would be greatly appreciated !!

Thanks in advance
NP

 

[Arc]

Hello npotti.

The BSODs are caused by intel RST driver.

Unable to load image \SystemRoot\system32\drivers\[URL="http://www.carrona.org/drivers/driver.php?id=iaStor.sys"]iaStor.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=iaStor.sys"]iaStor.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=iaStor.sys"]iaStor.sys[/URL]
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 8086, {0, 0, 0, 0}

Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=iaStor.sys"]iaStor.sys[/URL] ( iaStor+3a15d )

Followup: MachineOwner
---------

And the driver is historically old.

start    end        module name
8c63a000 8c702000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\drivers\iaStor.sys
[COLOR=Red]    Image name: iaStor.sys
    Timestamp:        Sun Sep 30 10:50:12 2007 [/COLOR](46FF320C)
    CheckSum:         0004D499
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download and install this particular versionof Intel Rapid Storage Driver:

• Version: 11.2.0.1006
• Date: 06/11/2012

You have McAfee installed, which can cause any type of problems in a PC.
See how frequently McAfee is failing here.

8e996fa4  82ef73ceUnable to load image \SystemRoot\system32\DRIVERS\[URL="http://systemexplorer.net/file-database/file/mfencbdc-sys"]mfencbdc.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://systemexplorer.net/file-database/file/mfencbdc-sys"]mfencbdc.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://systemexplorer.net/file-database/file/mfencbdc-sys"]mfencbdc.sys[/URL]
 mfencbdc+0x53ce

8e99690c  8cdc0600Unable to load image \SystemRoot\system32\drivers\[URL="http://systemexplorer.net/file-database/file/mfewfpk-sys"]mfewfpk.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://systemexplorer.net/file-database/file/mfewfpk-sys"]mfewfpk.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://systemexplorer.net/file-database/file/mfewfpk-sys"]mfewfpk.sys[/URL]
 mfewfpk+0xf600

Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one. Scan the system for possible virus infection with the following programs, too.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Update Intel(R) 82566DC-2 Gigabit Network Connection driver from https://downloadcenter.intel.com/default.aspx?lang=eng

Let us know the results.

 

[npotti]

Thanks a lot for your prompt response, much appreciated. I am downloading the driver updates and Microsoft Security Essentials. I'll update the results shortly.